Business Operations Associate, Customs

The opportunity:

The Customs Business Operations team is seeking a business operations associate to lead and manage strategic initiatives that support the growth and optimization of Flexport's Customs Operations and Trade Services. In this role, you’ll take ownership of cross-functional projects, ensuring alignment, execution, and timely delivery to enhance operational efficiency and customer experience.

Flexport Customs is a dynamic and fast-growing organization on a mission to become the best customs brokerage in the world. We tackle exciting and impactful challenges that shape the future of our operations, working at the intersection of business, technology, and operations. Our team collaborates across geographies and functions, developing innovative solutions that drive efficiency and enhance the client experience. As part of our team, you’ll have the opportunity to gain hands-on experience, sharpen your problem-solving skills, and learn how to balance complex trade-offs. We are committed to fostering the next generation of leaders, providing opportunities to build expertise in continuous improvement, cross-functional collaboration, and strategic decision-making. Joining Flexport Customs means becoming part of a network of passionate professionals, all growing together and helping to shape the future of global trade.

You will:

• Analyze and identify opportunities to streamline business processes to improve efficiency, reduce costs, and drive growth.
• Work closely with departments such as Operations, Sales, Data Analytics, and Finance to align operational goals with business objectives.
• Lead and manage key business projects from inception to completion, ensuring timelines, budgets, and goals are met.
• Collect, analyze, and interpret business data to generate actionable insights.
• Support organizational change initiatives and ensure smooth implementation of new processes, systems, or tools.

You should have:

• 2-4 years of experience in project management, operations, or a related field, ideally within technical, supply chain, or business environments 
• Experience working on cross-functional projects and collaborating with different teams (e.g., engineering, operations, or product)
• Strong interpersonal skills with the ability to build relationships and work with diverse teams
• Self-motivated and comfortable with ambiguity; willing to take ownership and get things done
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.