Implementation Manager

The Onboarding team at Fleetio is expanding and we are looking for a seasoned Implementation Manager! You will partner with our largest and most complex customers and ensure a successful implementation of Fleetio in support of each customer’s goals and objectives. You will partner with a range of stakeholders throughout our customer’s organizations, each with their own respective goals. You will help these various stakeholders with their respective needs throughout the implementation, while also pushing them to find consensus in support of the broader implementation, when their goals are not aligned. You will work closely with your customers to understand their organizational structure and business operations, document their goals and desired outcomes, guide them through learning the Fleetio product and structuring their data in support of their goals, and support them in rolling Fleetio out to their broader end users.

In this role, you will primarily manage a portfolio of Fleetio’s largest and most complex customers, but you will also support our Sales Organization with large-scale pilots. These pilots can be short term, focused intensive opportunities to prove out the value of Fleetio to an organization prior to bringing their entire fleet to Fleetio. As such, your ability to quickly partner with stakeholders, understand the keys to success and bring them to value will be crucial in helping Fleetio continue to win new customers. Lastly, in this role, you will support the broader Fleetio Implementation team as needed with smaller projects.

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

• Watch our culture videos: https://fleet.io/culture
• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers

Your Impact

• Work closely with customers to understand their business operations and structure, how they function day to day, and provide consultative guidance throughout the implementation of Fleetio, both from a product perspective, as well as industry best practices.
• Coordinate with multiple stakeholders with competing priorities to keep the overall project on track and moving forward.
• Understand and document measures of success for each customer, identify specific objectives throughout the implementation necessary to achieve success, and raise attention (both internally and externally) when a customer is at risk of meeting their objectives or goals.
• Be the voice of the customer, consolidating themes across all of your customers and sharing a single message to internal stakeholders, such as Product, Engineering, Sales and Marketing about the needs and concerns of your customers.
• Partner with Sales on short term pilots to ensure success is achieved and pilots convert to customers.

Your Experience

• 10 years of experience in an Implementation, Customer Success or similar B2B customer-facing role, ideally in a SaaS environment.
• 7 years of experience in the fleet industry. Must demonstrate an understanding of the complex world our customers live in, industry standards and best practices and jargon.-
• Strong Excel skills with demonstrated history of utilizing Excel in daily tasks throughout prior roles. This role requires handling and manipulating large amounts of data from a variety of sources. Must be able to quickly review data from customers and understand how best to manipulate it and bring it into Fleetio.
• Impeccable written and verbal communication skills, with the ability to interact with individuals at every level of an organization.
• Demonstrated ability of persuasion and a track record of building rapport and getting buy-in from key stakeholders.
• Self-starter who can work autonomously. Ability to chase things down and seek out answers that may not be immediately apparent.
• Comfortable with change, experimenting and trying new ideas.
• Passionate about both the company you work for and the customers you support. The ability to thread the needle between prioritizing your customers while also ensuring the long term success of Fleetio.
• Travel: Potential to travel up to 6 weeks out of the year

Benefits

• Multiple health/dental coverage options
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.