Senior Field Technician
Are you customer-focused, detail-oriented, and skilled in PARCS and troubleshooting? Flash is seeking a dedicated Senior Field Technician to join our dynamic Support Services team, providing exceptional onsite support to clients in the Seattle, WA region.
In this role, you will play a key part in delivering outstanding service through installation oversight, resolving complex technical issues, and ensuring the seamless operation of advanced parking technology solutions. This opportunity is ideal for someone who thrives on putting customers first, communicates effectively, manages tasks with precision, and excels at balancing priorities in a fast-paced field environment. Join Flash and make a meaningful impact in the innovative world of parking technology.
- Provide regional onsite support across multiple garages and parking lots, ensuring that all Flash equipment is fully functional and troubleshooting issues as they arise.
- Oversee onsite installation tasks including supporting installation contractors, making low voltage terminations, completing network installations, starting up and testing equipment, and providing onsite training to clients.
- Communicate project updates to the Project Manager and notify clients when repairs are complete.
- Document issues and resolutions daily in a ticketing system.
- Work with the manager to schedule and coordinate work and repairs for hardware failures that require contracted vendor involvement.
- Manage installations under the guidance of the Project Manager, fully understanding the scope and nature of each project.
- Commission and test all aspects and functionality of Flash equipment upon installation completion.
- Service, troubleshoot, and resolve issues, ensuring all hardware, systems, and equipment are tested and working properly before leaving clients' locations.
- Complete commissioning documents, provide onsite hardware client training, and handle other necessary communications.
- Progressively responsible experience in technical roles, ideally within the parking industry.
- Proven expertise in customer success, project coordination, and technical support, with strong customer-facing communication skills.
- Extensive experience with PARCS systems, including familiarity with various gate manufacturers, models, and programming for diverse project requirements.
- Ability to manage competing priorities effectively in dynamic and fast-paced environments.
- Strong professional ethics, including proactive and concise communication, collaborative problem-solving, and building constructive relationships.
- Commitment to embodying Flash's core values while delivering exceptional service and technical solutions.
- Bachelor of Arts, Associate’s Degree, or Technical School Certification in a related field, or equivalent education and experience.
- 8-10+ years of technical experience, ideally within the parking industry, with customer support, project coordination, or account management roles.
- Extensive experience with PARCS systems, Access Control, CCTV, and relays.
- Familiarity with LAN/WAN networks and components, and general low/high voltage wiring or commercial electrical knowledge.
- Hands-on experience using hand tools, a multimeter, and installing local networks.
- Valid U.S. driver’s license with a clean driving record.
- Experience communicating effectively in a technical support environment.
- Knowledge of various gate manufacturers, models, and programming for diverse project scopes.
Join us in making a difference as we build our future. Flash is an equal opportunity employer dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. Flash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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If you're passionate about customer service and have a knack for troubleshooting, Flash has an exciting opportunity for you as a Senior Field Technician in beautiful Seattle, Washington! In this role, you'll be at the forefront of our Support Services team, delivering exceptional onsite assistance to our clients while working with advanced parking technology. Your mission will include overseeing installations, resolving intricate technical issues, and ensuring that all equipment is running smoothly across various garages and parking lots. We value someone who can effectively communicate project updates to the Project Manager and clients, as well as keep detailed documentation in our ticketing system. As you engage with installation contractors and manage hardware failures, your experience with PARCS systems and customer interactions will shine. You'll not only troubleshoot and service equipment but also offer training to clients, making a lasting impact in their operations. At Flash, we believe in putting customers first and fostering a collaborative environment, and we’re looking for someone who can manage competing priorities while embodying our core values. If you're ready to thrive in a dynamic and fast-paced field environment, we want you on our team. Join us and help shape the future of parking technology in Seattle!
By
FLASH
Enabling Earth’s Largest platform of dynamic mobility hubs for everyone and everything that drives us. Powering the transformation to connected mobility through the digitization of parking assets while building a cleaner, safer, more efficient eco...
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