Team Lead, Funding Coordinator

Your Title: Team Lead, Funding Coordinator

Your Location: Anywhere within the USA

Your Report To: Associate Manager, Funding

Your Compensation: $51,171 plus a bonus!

Your Schedule: Monday - Tuesday 7:30am-4pm EST and Wednesday - Friday, 9:30am-6pm EST

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Funding department to accommodate our remarkable growth!

What you will do:

Responsibilities are, but not limited to:

• Supervise, mentor, and motivate the team of funding coordinators.
• Set performance goals and ensure team alignment with organizational objectives.
• Manage the team on the floor by ensuring productivity while answering questions and inquiries from coordinators.
• Manage their individual team needs such as managing paid time off and regular hours.
• Oversee day-to-day funding coordinators operations, ensuring accuracy and efficiency.
• Develop and implement best practices to optimize the funding deals assignment process.
• Collaborate with internal teams such as Inside sales, and sales to ensure seamless processes.
• Act as a point of escalation for funding-related issues.
• Communicate effectively with clients, partners, or external stakeholders as needed.
• Train new team members and ensure ongoing professional development for the team.
• Assist Department leaders with Projects.

What you Bring:

• Minimum 1-year experience in a Funding role at FHF.
• Excellent communication (verbal and written) skills.
• Must be well organized to keep records on employee performance that are easily accessible, especially for Mid-Year/End-of-Year reviews
• Must be a Subject Matter Expert in all policies, procedures, and compliance-related topics.
• Impeccable compliance history with no major violations or any other major sanctions/suspensions.
• Strong customer service and de-escalation skills
• Strong leaderships skills and interpersonal skills.
• Ability to motivate and encourage associates to ensure development within role.

Diversity and Inclusion:

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

About FHF…

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement

• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want our team to have room for their family, friends and themselves. Finally, we care deeply about ensuring every employee personal growth, so we engage each employee to build a career plan that benefits everyone.