Festival Manager, Customer Support

Job Summary

A company is looking for a Festival Manager, Customer Support Operations.

Key Responsibilities

• Manage the Customer Support department to ensure timely resolution of patron inquiries
• Oversee ticketing operations, including adherence to policies and managing timelines
• Lead a team of seasonal employees, providing training and support for effective operations

Required Qualifications

• Legal authorization to work in the United States
• Valid driver's license and successful completion of MVR background check
• 3 years of operational planning and implementation experience or related
• Leadership experience with a background in managing people
• Experience with Zendesk or similar customer support software