Partner Success & Business Development Manager, Dropship

Stadium Goods is the premier global platform for sneakers, streetwear, and collectibles, offering a curated selection of the most sought-after brands and releases. Founded in 2015, Stadium Goods has become a trusted destination for sneaker and streetwear enthusiasts, blending a seamless shopping experience with unparalleled product authenticity. With its headquarters in New York City and a strong digital presence, Stadium Goods connects consumers worldwide with rare and iconic pieces that define modern culture. 

THE ROLE

You will oversee onboarding, managing, and growing the sales performance of our dropship partners. You will build relationships with boutiques, brands, and suppliers at all levels, to become a trusted advisor, ensuring that all operational and technical activities are aligned with the strategy for each partner, and allowing the full potential of the partnership to be achieved.  You will partner closely with the commercial team and other Stadium Goods teams ensuring partners are engaged to achieve our goals. You will support business growth strategies across the 3P supply business for Stadium Goods.

• Champion the Dropship framework, processes and best practices that will cultivate a partner-centric and high-performing program.
• Define and develop core KPIs in collaboration with Head of Partner Success, identifying areas for efficiencies and systems to leverage to reach group goals.
• Drive toward new business and retention goals.
• Directly manage team members supporting the dropship business.
• Manage a new business pipeline of 3P supply partners; directly engage with prospects to outreach, prospect, pitch and close; Develop supporting sales strategies.
• Directly manage all dropship accounts; Serve as primary point of contact for all account-related matters; Strive to enhance the relationship through value-added services to drive retention, growth and loyalty.
• Develop and implement a robust partner service program, including an onboarding plan for new partners, and cadence of services and benefits for existing partners. 
• Own the retention and growth of our dropship partners and develop tactics to support this.
• Collaborate with key stakeholders across the organization to improve and elevate the experience for suppliers and partners.
• Seek, maintain and update knowledge on each partner's status, seasonal & future plans to assess full online potential and further growth opportunities.
• Plan markdowns with partners and ensure adherence to promotional activities.
• Conduct regular business reviews internally and externally with partners.
• Ensure partner is online with right stock quality/quantity in a short time frame.
• Ensure excellent service & follow up is given to partners, working with Tech, Production, Finance, and Operations to improve all service KPI's and ensure our needs are met.
• Champion for partner engagement by developing relationships with the partner's decision makers and managing partner health at every stage of the lifecycle.
• Manage partner's adoption and training of best practices to improve efficiency.
• Focus on delivering business & technical value as our platform and the partnership evolves.
• Constructively challenge partners to improve their operational processes; Develop tailored success plans maximizing partner's performance.
• Anticipate business risks based on existing data and historical behaviors and implement corrective measures.
• Handle the administration of contract renewals for partners.
• Drive and implement strategy for product development and listing across all sales channels. 

• You are an experienced leader with a proven track record in customer success, loyalty programs or other customer retention programs
• You have thorough experience in the streetwear and sneaker market with the ability to provide insight on the highest value current and upcoming trends
• You have a passion for creating customer value and the ability to lead transformational change.
• You are a successful leader with proven experience in managing local and remote teams or leading teams cross-functionally across an organization
• You are an excellent relationship builder, actively listening to customer needs, inspiring stakeholders to a new point of view, and accommodating constructive feedback along the way
• You are a hands-on problem solver with the ability to take complex ideas and systems and make them simple for internal and external stakeholders through excellent communication
• You are successful at interacting with all levels of the organization and across a global cross-functional team with various viewpoints
• You have a growth mindset and the ability to weigh multiple risk factors when making recommendations for program expansion

• The pay range for this position at commencement of employment is expected to be between $90,000 and $100,000 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
• If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

• EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. 

• SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.