Manager, Information Technology

Join the creative revolution at XR!   

XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!  

At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.  

Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let’s shape the future together! 

The Opportunity

The IT Manager is responsible for planning, directing and coordinating the daily activities of the IT team. XR IT Managers have a need to be hands-on to understand the tech stack and be able to effectively direct the team. The IT Manager should have had a solid exposure in supporting multiple IT systems and cloud infrastructure. This role is primarily internal facing, with a focus on providing timely support in our New York office + remote offices. 

Job Responsibilities: 

• Lead, mentor, and manage a team of IT professionals, providing guidance and support in daily operations, troubleshooting, and technical projects.   

• Work closely with senior management to define IT strategy, planning, and resource allocation in alignment with the company’s goals.  

• Provide Tier 1/Tier 2 support of the Extreme Reach Corporate IT environment (regional offices, remote workforce, data center, Amazon AWS EC2), including managing the deployment, monitoring, maintenance upgrade and support of end-user workstations and related software and peripherals, Server devices and related software  

• Excellent understanding of macOS, Windows & Linux operating systems – experience with supporting and troubleshooting stability and performance issues 

• Stay on top of monitoring alerts and be able to support the infrastructure  

• Good understanding of AWS cloud, including but not limited to AWS Workspaces, Route53 DNS, S3 storage, EC2 compute) 

• Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization's business goals.  

• Manage the day-to-day technology operations, ensuring adherence to defined SLA’s  

• Provide support and guidance to the wider IT team on any system related issues  

• Manage and triage IT support tickets and related IT team ticket queues  

• Maintain adherence to security best practices and help develop and implement XR’s security policies and procedures.  

• Provide support of XR’s Corporate systems and applications across the enterprise, including Windows and macOS, Windows Active Directory, Office Productivity applications (i.e. Microsoft 365), physical and virtual server systems  

• Lead IT-related projects, such as software migrations, hardware upgrades, and system integrations, ensuring they are completed on time, and within scope. 

• Coordinate with other departments, teams and vendors as needed to collect information on issues, and work with the groups to determine best resolution to issues  

• Produce and maintain accurate technical documentation as appropriate for IT systems, processes and workflows  

• Develop technology resources, providing data security and control, strategic computing, and disaster recovery  

• Stay up to date on the latest technological advances relevant to the IT environment  

• Serve in IT On-call rotations supporting infrastructure and services  

• Other projects and duties as assigned  

Pursuant to New York City's Pay Transparency Law the pay range for this position is $115,000 - $140,000; base pay offered may vary depending on job-related knowledge, skills, and experience.

• Bachelor’s degree in computer science or equivalent combination of education and experience 

• 8+ years of experience with managing an IT team in a medium or large size firm 

• Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.  

• Experience directly overseeing the day-to-day activities of a team  

• Strong problem solving, organization and analytical skills  

• Proven ability to prioritize and multitask in a fast-paced environment  

• Strong working knowledge of the Microsoft 365 office productivity suite, the M365 Exchange Admin Center + Office 365 apps, Azure EntraID and SSO, M365 Collaboration tools including Teams and Teams Calling 

• Strong knowledge of MDM platforms (e.g., Jamf Pro, ManageEngine, Microsoft Intune). 

• Demonstrated expertise in Windows Active Directory support including replication troubleshooting, advanced knowledge building and supporting Group Policies, security groups, and working in a multiple-domain, multiple-trust environment, DNS and DHCP   

• Strong working knowledge with Windows Server systems installation, configuration and analysis  

• Experience with cloud technologies, especially Azure, AWS, EC2, WorkSpaces  

• Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.  

• Experience with NAS storage systems beneficial  

FLSA Status: Exempt  

The wonderful world of XR  

Impactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. 

Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!   

Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.   

Creative Culture: We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.   

Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.   

Let's Redefine What's Possible 

If you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let's build the future, together.