Account Manager - Merchant Services

Euronet is seeking to hire a talented Account Manager who will be based in our offices in London and will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and driving growth in our merchant services.

The position is reporting to the COO - Merchant Services.

This role requires a strong understanding of the payment processing industry and excellent communication skills. It involves provision of training, merchant support, remotely and on premises, as well as sales support tasks.

KEY RESPONSIBILITIES:

Relationship management: Develop and maintain strong relationships with your  clients, understanding their unique needs and challenges. Conduct regular check-ins and performance reviews with clients to ensure their satisfaction and identify opportunities for upselling or cross-selling.

Merchant support: Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly. Guide your merchants during projects, deliver proper education about new features and services. Collaborate with internal teams to ensure seamless implementation and integration of our payment solution

Sales support: manage the portfolio, create commercial proposals and drive the contracting process. Prepare and deliver presentations and reports to clients and senior management

GENERAL REQUIREMENTS:

• University degree in Business Administration, Sales, or a relevant field, any Masters degree will be considered a plus.
• Proven experience as an Account Manager or in a similar client-facing role ideally within the financial services or payment processing industry, or in hospitality and/or retail business.
• Familiarity with payment industry trends and best practices with be considered a plus.
• Strong understanding of payment processing technologies and solutions and client requirements in the retail and e-commerce spaces.
• Fluency in English is needed, with additional languages being a plus.
• Eligibility to work in the UK, without the need of a visa sponsorship.

COMPETENCIES

• Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organisational levels.
• Ability to solve problems and negotiate effectively.
• Ability to manage multiple clients and initiatives simultaneously.
• Conceptual technical understanding of the payments and the operation of payment solutions.

• Work in dynamic, stable, international environment.
• Excellent career prospects within a dynamic and multinational organization with leading position in the market and ambitious expansion plans.