Center Director - Bilingual Preferred (International Center) Onsite

Responsible for the operational, programmatic management and coordination of employer services within a Workforce Center. This includes management of all Equus Staff as well as other contractors, State Staff (TWC and VR), Veterans staff, CCG Staff, AARP Staff, etc. Operational responsibilities include, but are not limited to: achieving center performance goals/metrics, managing center budget/financial goals, allocating staff as required to meet customer needs and performance goals, working with HR in the coordination of hiring and other employer focused events, overseeing day-to-day operations of the center, and serving as Tier III support to resolve issues that may arise. Enforces Federal, State, Board/Equus Policies and Procedures, including The Texas Model, LiA standards, as well as performance and quality expectations. Set expectations to exceed performance goals in accordance with the Equus’ Statement of Work, State Metrics, Board Expectations, and Project Management standards.

• Communicates project goals/objectives as well as contractual obligations, expectations and priorities to staff and ensures each staff member understands their role in the process
• Establishes partnerships in the community aimed at improving outreach, engagement, service delivery, and support for customers that we serve
• Hosts quarterly Community Engagement Meetings with partners to ensure system relevancy, sharing of events, initiatives, and employment opportunities, and the establishment of a menu of support services in order to provide wraparound services to customers in need
• Performs 10% monthly sample audit of programmatic (SNAP, TANF, WIOA) files as an additional quality assurance check
• Implements and ensures best practices and processes designed to impact performance are followed on a consistent basis for all contracted measures
• Ensures payroll is completed and approved each Friday of the pay cycle for timely processing
• Manages time, materials, and resources by planning, scheduling and organizing teams to meet project goals and objectives
• Holds individuals accountable for meeting their portion of project and center goals and objectives.
• Monitors all program and activity timeframes for enrollment, participation, and exiting (including sanctioning) for completeness and accuracy
• Creates Employee Development plans for herself/himself and for each direct report so skills and talents can be best utilized to the success of the project and development of the employee. Ensures that supervisors do the same for their staff
• Prepares mid-year assessments and annual RPM’s with each direct report and approves all others for the center
• Manages the cash substitute process and inventory, including gas cards, gift cards and bus passes. Ensures inventory is properly secured and reports generated timely
• Provides oral and written program information in a clear, concise, professional and tactful manner
• Recommends hires, transfers, demotions and promotions of employees based on sound decision making ability and complete documentation
• Monitors, analyzes and reviews performance reports with staff monthly. Adjusts team strategy as necessary to ensure performance goals are met.
• Verifies quality checks that include, but are not limited to ensuring:
• The timeliness and accuracy of all office data entry including cost associated services
• Compliance with Federal, State, Board and Equus’ local policies
• Verification of program and activity eligibility requirements
• There are $0 disallowed costs
• Past dues are kept to a minimum and correction of any past dues within three business days
• The timely entry of sanctions and proper TRA procedures
• All hard copy files are accounted for and contain the required documentation for enrollment, eligibility and participation in job search activities
• Tier III approver of ITA’s and other program activities (Subsidized, WEX, OJT).
• Develops and implements necessary controls to ensure that internal quality checks and external monitoring have an error rate less than 10% and $0 disallowed costs.
• Develops training and developmental plans to assist team members who need help achieving their goals.
• Assures that staff receives the necessary program, policy and procedural training to be successful in their jobs through: Teams, Mentoring, classroom, workgroups, etc.
• Ensures all verbal and nonverbal communication is professional and tactful and demonstrates LiA standards, with both internal and external customers
• Listens and fully understands the ideas and views of others
• Understands and adheres to the chain of command
• Attends all mandatory State, Equus, and Board workshops, staff development sessions, and staff meetings as required to enhance job performance, knowledge and skills.
• Remains knowledgeable of the duties of each office position to ensure that on the job training is thorough, correct and documented.
• Returns all customer phone calls and emails within 24 hours.
• Creates and manages cross training plan for team members to back up other team members and build bench strength.
• Works with supervisors to reassign staff to provide support in areas that need help meeting goals and objectives.
• Ensures all supervisors hold staff accountable for completing the necessary Equus certification training on time.
• Ensures that staff complies with Board/Equus policies and procedures, and address issues in a timely and consistent fashion.
• Other duties as assigned

• Minimum Bachelor’s Degree plus a minimum of 3 years’ experience successfully managing multiple teams.  Will also consider an Associate’s Degree with a minimum of 5 years’ experience successfully managing multiple teams. 
• Requires demonstrated team building and management skills, including work direction, performance monitoring, performance counseling, performance recognition, quality reviews, customer service skills, development of staff, and outcome and solution focused.  
• Must possess strong computer skills using the Microsoft Suite (Word, Excel, and PowerPoint).
• The position requires demonstrated analytical, organizational, verbal and written skills.  Must be able to read, analyze and develop work plans based on performance reports.
• Bilingual candidates preferred.
• Ability to understand written policy to devise plan of action to meet program requirements
• Ability to make informative, sound decisions to ensure service delivery expectations are met
• Knowledge of Federal, State, and Local program policies and requirements
• Ability to effectively communicate with stakeholders both verbally and in writing
• Experience enforcing accountability measures and driving for successful outcomes
• Ability to provide staff development as needed to ensure team is equipped to meet program and service delivery expectations
• Ability to network to establish community partnerships designed to provide needed wrap around services to customer base 
• Valid Driver's License in good standing and proof of current automobile insurance required

All your information will be kept confidential according to EEO guidelines.

Position is: Monday - Friday 8:00am to 5:00pm (must be available to work afterhours on a needed basis)

Annual salary: $78,644.80 per year

Extensive standing, sitting, computer, phone, and deskwork required; some kneeling and lifting of up to 10 pounds required; work primarily in a defined office environment with specified hours, although flexible hours including overtime may be required; interacts one on one and in groups with individuals from a diverse range of backgrounds.

25% travel within Dallas County

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.