IT Support Analyst

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.

The IT Support Analyst I must be able to provide technical hardware and software support to networked installations of desktops and laptops running primarily Microsoft operating systems in a domain environment. Respond to support requests via phone, email and in person to a rapidly growing company.

Job Functions

• Provide Onsite support for primarily Windows environment along with assisting with user issues across the enterprise
• Provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and other technology challenges
• Create, resolve, or escalate tickets and track issues and resolutions
• Manage user accounts on multiple systems
• Escalate issues within the IT team as needed
• Assist in solving technology incidents by providing onsite support for any networking or infrastructure issues

#LI-Hybrid

• Associates degree in related field or an equivalent combination of education and experience
• 2+ years of IT helpdesk experience
• Experience with account creation, deletion, and changes in Active Directory and Exchange, Azure AD
• Experience with setup and troubleshooting Windows 10
• Working knowledge of Office 365 – Outlook, Sharepoint, OneDrive, Teams, etc
• Understanding of TCP/IP, WAN, LAN, and Wireless network technologies
• Ability to communicate effectively, both written and orally, in a professional manner.
• Ability to multi-task, be a strong team player, and have strong organizational skills and time management skills
• Must possess excellent problem-solving skills and an ability to find, troubleshoot, and resolve issues using whatever outside resources (i.e. research) are required.
• Technical certifications like A+, Network+, Security+ are a plus.
• Able to work a hybrid schedule onsite and at home any day of the week

What Sets You Apart:

• You are the calm in the tech storm, you know how to troubleshoot through rough weather
• Others know they can always depend on you because you are approachable, patient, and people-oriented
• When managing tickets you’re a pro, organized and responsive
• You are always looking for ways to automate and streamline processes to improve user experience
• You spot patterns not just problems to preemptively escalate situations

EBG offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits 
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Centers (location dependent)
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.