Junior Operations Specialist

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies.

As Junior Operations Specialist you will be a part of the Daily Operations DACH team, working and supporting customers in the DACH region ensuring operational excellence. The role is fully remote and requires occasional customer visits.

• Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in Germany
• Manage daily operations and planning 
• First point of contact for our customers and other partners such as carriers and workshops for electric trucks
• Coordinate internal stakeholders such as invoicing, hardware and charging
• Analyze, optimize and report performance securing agreed KPIs and SLA are achieved 
• Handle and resolve customer requests
• Monitoring support inbox and resolve ad hoc deviations
• Support customer deployment projects
• Customer on site visits and go live support
• Supporting account managers with backoffice tasks

• Successful apprenticeship (abgeschlossene Ausbildung) in a logistics role or
• Bachelor's degree in Business, Supply Chain/Operations or Logistics
• First experiences in a customer facing role within operations, logistics or other relevant settings
• Strong collaborator & communicator with organisational skillset
• Strong service and solution oriented mindset
• Independent and confident in your ability to act, prioritize and make decisions
• Fluent in German & English
• Hands- on mentality and open for fast scaling environment
• Enthusiastic about new technologies (electric transports) & sustainability

• Transforming the logistics landscape within a skilled & motivated team by implementing latest technologies and solutions
• AI based transformation tools
• Work in a small, regional and dynamic team, supported by our international headquarters in Sweden, Stockholm.
• Working local, thinking global
• Joining a technology disruptor with fast growth ambitions
• Working in a fully remote role with traveling on demand
• Competitive salary and potential to grow within the organization

At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.