Education Success Manager

Job Summary

A company is looking for an Education Success Manager to oversee customer relationships and drive engagement with educational tools.

Key Responsibilities

• Manage a high volume of small school and district accounts, ensuring effective onboarding and implementation
• Drive customer retention through proactive management of renewals and upsell opportunities
• Design and implement scalable support processes to enhance customer engagement and operational efficiency

Required Qualifications

• Prior experience using ST Math in a classroom or school setting
• Experience in Customer Success, Account Management, or Program Implementation, preferably in EdTech or SaaS
• Familiarity with project management and collaboration tools such as Asana, Trello, or Google Workspace
• Strong analytical skills to monitor account health metrics and inform engagement strategies
• Ability to work remotely while residing in Iowa or Illinois