Job details

Customer Service Representative

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Average salary estimate

$0 / YEARLY (est.)

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$0K

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What You Should Know About Customer Service Representative, DSC Support Solutions LLP

Are you passionate about providing outstanding service and making customers feel valued? Join us as a Customer Service Representative at our reputable company, where you'll be the friendly voice on the other end of the line! In this role, you'll act as a crucial liaison between our clients and our team, delivering product and service information, answering inquiries, and swiftly resolving any issues. The ideal candidate is someone who genuinely loves helping others—with a focus on empathy, patience, and effective communication. Your day will involve managing numerous incoming calls, generating leads, assessing customer needs, and building strong relationships. As a CSR, you will also handle customer complaints with grace, providing well-thought-out solutions and making sure every interaction leaves customers feeling satisfied. We value your input, as customer feedback is key, and you’ll gather insights to help us improve. Alongside these responsibilities, you’ll keep detailed records, follow our set guidelines, and always strive to go that extra mile for our customers. If you have a strong track record of supporting customers and hitting targets, and you're well-versed in CRM systems and active listening, we would love to have you bring your talents to our team. Here at our company, we believe in the power of great service, and we can’t wait for you to join us in creating memorable customer experiences!

Frequently Asked Questions (FAQs) for Customer Service Representative Role at DSC Support Solutions LLP

What are the main responsibilities of a Customer Service Representative at our company?

As a Customer Service Representative at our company, your primary responsibilities include managing incoming calls, addressing customer inquiries, resolving issues, generating sales leads, and building strong relationships with our customers. Your role is vital in ensuring customer satisfaction and maintaining service standards. You will also keep records of customer interactions and assess customer needs to offer the best solutions.