Solutions Engineer

A Solutions Engineer at DroneSense plays a crucial role in assisting our sales team by providing technical support and expertise in our drone software platform. You will work closely with clients, demonstrating the capabilities of our technology while ensuring that it meets their specific operational needs in the public safety sector.

To excel as a Solutions Engineer at DroneSense, candidates should possess at least 3 years of UAS technical or sales support experience. A Bachelor's Degree or equivalent experience is also required, coupled with strong communication skills and a proven track record of problem solving. Additionally, having a Part 107 drone pilot license is highly preferred.

Yes, candidates are expected to have experience with UAS technology and sales support, ideally with familiarity on brands such as DJI, Parrot, or Autel. This background will enable you to effectively communicate the strengths of our products and provide meaningful demonstrations to prospective clients.

At DroneSense, the work environment is collaborative and supportive, fostering creativity and innovation. We have a strong team culture concentrated on solving problems for our customers and achieving collective goals, while also encouraging personal growth and a sense of belonging.

The Solutions Engineer position at DroneSense includes a travel requirement ranging from 25% to 50%. This travel involves attending conferences, conducting on-site demonstrations, and engaging with our customers directly, all of which is vital for building relationships and ensuring the success of our technology in the field.

DroneSense offers a competitive benefits package for Solutions Engineers, which includes base pay, stock options, medical, dental, and vision coverage, as well as company-paid life insurance. Additionally, employees enjoy flexible paid time off, work-from-home options, and support for obtaining their Part 107 drone pilot license.

Essential skills for a Solutions Engineer at DroneSense include excellent written and verbal communication, the ability to work in a team-centric environment, and strong problem-solving capabilities. Familiarity with CRM tools like HubSpot is also beneficial to streamline sales processes.

In answering this question, focus on specific experiences you’ve had with UAS technology, detailing your familiarity with various drone systems and applications. Highlight how these experiences have honed your skills in technical support and solution development, directly relating them to how you would serve customers at DroneSense.

When addressing technical challenges, emphasize your problem-solving approach. Talk about a specific instance when you faced a technical issue during a demo and describe the steps you took to resolve it—focusing on communication and collaboration with the client, showcasing your adaptability in a Solutions Engineer role.

To stay informed on FAA regulations, discuss your proactive methods such as regularly reviewing FAA publications, participating in industry forums, or attending relevant conferences. Explain how this knowledge not only benefits your role but also enhances your ability to educate clients on compliance and operational standards.

When explaining a successful sales demonstration, provide a structured response by detailing your preparation, the key features you highlighted, and how you engaged the client. Discuss the feedback received and, if applicable, how that led to a successful sale, underscoring your role in the process as a Solutions Engineer.

To answer this, describe your approach to prioritization, perhaps mentioning tools you use for task management. Provide an example of a time when you successfully balanced multiple priorities, emphasizing your communication with the sales team to ensure brand alignment and client satisfaction.

Speak to the significance of data-driven decisions when creating a growth plan. Discuss how you would look at historical sales data, market trends, and customer feedback to ensure that the strategies developed are actionable. Providing concrete examples from past experiences will strengthen your response.

Emphasize the importance of follow-up strategies that foster relationships. You could mention sending personalized thank-you notes and checking in to answer further questions. Highlighting your commitment to customer support shows that you value long-term relationships beyond the initial sale.

Discuss your belief in the value of collaboration and open communication. You could share insights on how you rock at facilitating regular team check-ins and brainstorming sessions that encourage unresolved issues to be tackled collectively, thereby enhancing team morale and productivity.

In your answer, emphasize that creativity is essential for problem-solving and tailoring solutions to meet customer needs. Give examples from previous roles where innovative thinking led to successful projects, illustrating how this creativity aligns with the mission of DroneSense.

Highlight specific CRM tools you have used, such as HubSpot, and explain how they helped manage customer relationships and streamline sales processes. Provide examples of how effective use of these tools has directly contributed to sales successes in your previous roles.