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General Manager(04797) - 733 South Broad Street

Job Description

Born to Lead
Being a Domino's General Manager is more than just a job - it's a career. We're all about fun, but we take your career ambitions very seriously. As someone that likes a challenge, you'll love sinking your teeth into life as a Domino's manager. We want our people to enjoy coming to work, and Domino's managers are no different. Yes, you're responsible for the success of the store and its staff, but we still want you to enjoy achieving it. Chances are if you're having fun, everyone is.

Domino's Pizza loves Domino's people
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's store Manager that's exactly what you can be. You'll get to flex your creative muscles, thinking up new ways to drive Domino's fun culture. Sell more pizza, have more fun! It's as simple as that. You'll have the chance to progress far quicker here. If you like the thought of managing your own million-dollar business, then Domino's Pizza is the place for you.

Drive your own career
Being a Domino's Manager isn't your average management gig. Domino's managers aren't just concerned with their own training; they're constantly supporting and pushing the team to go that one better. It's what makes it such a rewarding place to work. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as Managers and today are successful Domino's franchise owners. From manager to general manager to franchisee, our stores offer a world of opportunity.

Job Requirements and Duties
As an general Manager, you are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition, you’ll be responsible for Staffing, Paperwork, Cost Controls, Cash Control, Food Management, Work to a Schedule, Perfect Image and Adherence to Standards, Great Customer Service, Attendance & Punctuality, Transportation to/from work, Store Cleanliness, Marketing, and Profitability.

Those are the basics, but here’s what else you can expect:
General Job Duties

Operate all equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler
Prepare product
Receive and process telephone orders
Take inventory and complete associated paperwork
Clean equipment and facility daily
Communication Skills

Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Work Conditions

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk-in cooler
Hot surfaces/tools from oven up to 500 degrees or higher
Sharp edges and moving mechanical parts
Sensing

Talking and hearing on telephone
Near and mid-range vision for most in-store tasks
Depth perception
Ability to differentiate between hot and cold surfaces
Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Additional Information

Additional Job Details

Physical Requirements including, but not limited to the following:

Standing

Most tasks are performed from a standing position
Walking

For short distances for short duration Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
Cases are usually lifted from floor and stacked onto shelves up to 72high
Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
Trays may also be pulled
Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station
Toe room is present, but workers are unable to flex their knees while standing at this station
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas Reaching

Reaching is performed continuously; up, down and forward
Hand Tasks

Eye-hand coordination is essential; use of hands is continuous during the day
Frequently activities require use of one or both hands
Shaping pizza dough requires frequent and forceful use of forearms and wrists

Domino's Glassdoor Company Review
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Domino's DE&I Review
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$55000 / YEARLY (est.)
min
max
$50000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager(04797) - 733 South Broad Street, Domino's

Are you ready to take the culinary world by storm? As the General Manager at Domino's located at 733 South Broad Street in Lititz, PA, you'll dive headfirst into an exciting journey where fun and career ambitions go hand in hand. This isn’t just a position; it’s a launching pad for your professional development. In your role, you'll oversee everything that happens during your shifts, from staffing and inventory control to creating a positive customer experience. What’s more, you’ll be leading a dynamic team that thrives on creativity and motivation—after all, the heart of Domino's is its people! You’ll have ample opportunities to flex those management muscles, encouraging your team to push boundaries and achieve their best, while you steer the ship towards success. Moreover, your efforts can pave the way for your own advancement through various career paths, from store manager to franchise owner. Imagine managing your very own million-dollar business! With tailored training and growth opportunities, you’ll feel empowered to make impactful decisions that contribute to both store profitability and a joyful workplace. At Domino's, we believe in valuing each individual’s unique talents and contributions, promoting a positive culture where each team member has the chance to shine. Plus, if you have a knack for thinking outside the box, you’ll get to brainstorm fun and innovative ways to keep the energy high and the pizza sales rolling in. If you love challenges and enjoy fostering a spirited work environment, then this is the perfect role for you!

Frequently Asked Questions (FAQs) for General Manager(04797) - 733 South Broad Street Role at Domino's
What does a General Manager do at Domino's?

A General Manager at Domino's is responsible for the overall success of the local store. This includes overseeing daily operations, managing staff, ensuring customer satisfaction, and handling inventory and financial controls. The GM also plays a crucial role in maintaining a fun and engaging work culture while pushing the team towards higher performance standards.

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What are the qualifications to become a General Manager at Domino's?

To become a General Manager at Domino's, candidates typically need previous management experience in the food service industry, strong leadership skills, and excellent communication abilities. A passion for customer service and the ability to work under pressure while maintaining a positive attitude are also essential for success in this role.

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How does Domino's support career growth for General Managers?

Domino's offers numerous opportunities for career development for General Managers. Many team members advance through the ranks, moving from manager to general manager to ultimately becoming franchise owners. With structured training programs and support networks, employees are encouraged to grow their careers within the company.

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What is the work environment like for a General Manager at Domino's?

The work environment for a General Manager at Domino's is fast-paced and dynamic. Managers must navigate various challenges throughout their shifts while fostering a positive and energetic atmosphere. They can expect to lead a diverse team and engage with customers regularly, making for an enriching and interactive work experience.

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What skills are essential for a successful General Manager at Domino's?

Essential skills for a successful General Manager at Domino's include strong leadership and interpersonal communication skills, problem-solving abilities, financial acumen for budgeting and inventory control, and a commitment to maintaining high standards of customer service and product quality.

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What are the daily responsibilities of a General Manager at Domino's?

Daily responsibilities of a General Manager at Domino's encompass managing staff schedules, ensuring that all policies and procedures are adhered to, maintaining store cleanliness, overseeing inventory and cash controls, addressing customer concerns, and implementing marketing strategies to boost sales.

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Can I have fun while working as a General Manager at Domino's?

Absolutely! At Domino's, having fun while working is encouraged. The company promotes a lively and cheerful work culture where employees are motivated to engage creatively and collaboratively, ensuring that both staff and customers have a great experience.

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Common Interview Questions for General Manager(04797) - 733 South Broad Street
What do you think is the most important quality of a General Manager?

The most important quality of a General Manager is strong leadership. A successful GM must inspire and motivate the team while setting a positive example in work ethic and attitude. Being approachable and open to communication are also vital to fostering a cohesive team environment.

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How would you handle a difficult customer?

Handling a difficult customer requires patience and understanding. I would first attentively listen to their concerns, show empathy, and acknowledge their feelings. Then, I would swiftly work toward a resolution while ensuring they leave satisfied. My goal would be to turn their negative experience into a positive outcome.

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What strategies would you implement to increase store performance?

To increase store performance, I would focus on enhancing customer interactions through excellent service and maximizing efficiency in operations. Implementing staff training programs and creating incentives for high performance can also boost morale and productivity, ultimately leading to better sales.

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How do you prioritize tasks during a busy shift?

During a busy shift, I prioritize tasks by assessing urgency and impact on customer experience. My first focus would be ensuring timely food preparation and order fulfillment. I would delegate administrative tasks to team members while maintaining open communication to adjust priorities as needed.

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Describe a time you successfully resolved a team conflict.

In a previous role, I encountered a conflict between two team members that was impacting morale. I facilitated a private meeting where each could express their concerns. By promoting understanding and encouraging compromise, we reached an agreed solution, which ultimately improved team dynamics and communication.

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What methods do you use to motivate your team?

Motivating my team involves recognizing their hard work and encouraging collaboration. I implement employee incentives and celebrate achievements, both big and small. Open communication fosters trust, and I make an effort to create a fun environment that keeps everyone engaged and focused on our goals.

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How do you ensure food quality and safety standards are met?

To ensure food quality and safety, I implement strict compliance with health regulations and conduct regular training sessions for staff on food safety protocols. I perform daily checks of food storage and preparation areas and emphasize a culture of quality by leading by example.

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What is your approach to managing costs and inventory?

My approach to managing costs and inventory involves close monitoring of sales trends and periodic audits of stock levels. I would establish relationships with suppliers to negotiate better rates and utilize inventory management software to track usage patterns and minimize waste effectively.

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How would you handle a high-pressure situation during peak hours?

In high-pressure situations, I remain calm and focused. I prioritize communication among team members, delegating tasks efficiently to ensure smooth operations. Encouraging a supportive team atmosphere helps alleviate stress, allowing us to maintain high service levels even during peak times.

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What are your long-term goals as a General Manager?

My long-term goals as a General Manager include fostering a high-performing team that consistently delivers exceptional customer service. I aspire to lead my store to exceed sales targets, while also identifying and nurturing talent for future leadership roles within the company.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
November 26, 2024

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