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Assistant Manager(09612) - 992 E Henri de Tonti Blvd image - Rise Careers
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Assistant Manager(09612) - 992 E Henri de Tonti Blvd

Job Description

ABOUT THE JOB

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS
General job duties for all store team members
You must be 18 years of age or older

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to
• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

SENSING
• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing
• Most tasks are performed from a standing position.
• Walking for short distances, for short durations.
• Surfaces include ceramic tile bricks with linoleum in some food process areas.
• Height of work surfaces is between 36 and 48.

Sitting
Paperwork is normally completed in an office at a desk or table.

Lifting
• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying
• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing
• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance.

ADDITIONAL JOB DETAILS

Stooping/Bending
• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.

Reaching
• Reaching is performed continuously; up, down and forward.
• Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks
• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Additional Information

Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES
• Deliver product by car and then to door of customer.
• Deliver flyers and door hangers.

REQUIRES
• Valid driver's license with safe driving record meeting company standards.

• Access to an insured vehicle which can be used for delivery.
ESSENTIAL SKILLS
• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying
During delivery, carry pizzas and beverages while performing walking and climbing duties.

Driving
Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing
During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To
Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
Sensing
Far vision and night vision for driving.

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Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager(09612) - 992 E Henri de Tonti Blvd, Domino's

Are you ready to step up your game and take on a leadership role? At Domino's Pizza, we're seeking an enthusiastic and dedicated Assistant Manager who will play a vital role in our Springdale, AR location at 992 E Henri de Tonti Blvd. As an Assistant Manager, you will be responsible for every aspect of the store during your shift, from cost and inventory control to crafting amazing customer experiences. We're looking for someone who leads by example, upholds our policies and procedures, and inspires their crew to do the same. You’ll handle staffing, oversee food management, and ensure that our store is a beacon of cleanliness and professionalism. Plus, your knack for providing exceptional customer service will help us maintain our reputation as the best pizza delivery business in town! What’s even better? This position opens the door to exciting advancement opportunities – many of our successful team members started just like you and went on to become franchise owners. Diversity is at our core, as we value and appreciate the unique talents of our team members. So, if you're ready to join a company that puts its people first and offers a fantastic work environment, Domino's Pizza wants to hear from you!

Frequently Asked Questions (FAQs) for Assistant Manager(09612) - 992 E Henri de Tonti Blvd Role at Domino's
What does an Assistant Manager at Domino's Pizza in Springdale, AR do?

As an Assistant Manager at Domino's Pizza located in Springdale, AR, your role encompasses several responsibilities including managing shifts, overseeing cost controls, inventory management, customer relations, and team staffing. You’ll ensure that the store runs smoothly and efficiently while also providing exceptional customer service that keeps our patrons coming back.

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What qualifications are needed for the Assistant Manager position at Domino's Pizza?

To qualify for the Assistant Manager position at Domino's Pizza, candidates must be at least 18 years old. Additionally, they should possess strong communication skills, the ability to manage various tasks and responsibilities, and a basic understanding of math for handling cash and orders. Experience in a leadership role is a plus!

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Can I advance my career as an Assistant Manager at Domino's Pizza?

Absolutely! Many of our Assistant Managers at Domino's Pizza have begun their journeys in entry-level positions and have successfully advanced to roles such as General Manager or even Franchise Owner. We pride ourselves on offering employees the support and training needed to move up within the company.

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What is the work environment like for the Assistant Manager role at Domino's Pizza?

The work environment for an Assistant Manager at Domino's Pizza is fast-paced, dynamic, and fun! You'll be part of a supportive team that values hard work, creativity, and great customer service. Expect to engage directly with customers, manage team members, and maintain a neat and efficient store.

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What skills are essential for being a successful Assistant Manager at Domino's Pizza?

Successful Assistant Managers at Domino's Pizza should possess excellent communication skills, strong leadership qualities, problem-solving abilities, and the capacity to work under pressure. Being detail-oriented and having a passion for customer service will also help you thrive in this role.

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How does Domino's Pizza promote diversity within its workforce?

Domino's Pizza actively promotes diversity by appreciating and valuing the unique contributions of every team member. We prioritize creating an inclusive environment where individuals from different backgrounds and experiences can come together, grow, and succeed professionally.

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What are the essential functions and working conditions for an Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, key functions include managing staffing, ensuring food quality, adhering to company policies, and maintaining store cleanliness. Working conditions can vary, with exposure to heat, food odors, and dynamic weather when outside.

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Common Interview Questions for Assistant Manager(09612) - 992 E Henri de Tonti Blvd
What would you do if a customer was unhappy with their order at Domino's Pizza?

If a customer is unhappy with their order, I would first listen actively to their concerns, empathize with them, and apologize for the inconvenience. I would then assess the situation and either offer a replacement, a refund, or a discount on their next order, ensuring they leave satisfied.

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How do you handle conflicts among team members in a fast-paced environment?

I address conflicts among team members promptly and calmly. I would first gather both parties to understand their perspectives, help facilitate a constructive discussion, and focus on finding a solution that works for both while promoting teamwork and maintaining a positive work environment.

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Can you explain your experience with cost controls and inventory management?

In my previous roles, I actively monitored our inventory levels, conducted regular checks to prevent waste, and implemented cost control measures by strategically ordering supplies. This ensured efficiency and helped keep our food costs in check while maintaining quality service.

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What strategies would you implement to boost team morale at Domino's Pizza?

I would implement regular team meetings and appreciation events to acknowledge hard work. Creating a fun, inclusive atmosphere and ensuring open communication would help foster camaraderie and motivate the team to perform their best.

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How do you prioritize your tasks during busy shifts at Domino's Pizza?

During busy shifts, I prioritize tasks based on urgency and importance. I make sure customer orders are fulfilled promptly, manage staffing needs effectively, and tackle any immediate operational issues before moving on to routine tasks.

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Describe how you ensure adherence to company policies and procedures.

I ensure adherence to company policies and procedures by conducting regular training sessions for the team, setting clear expectations, and leading by example. I regularly review procedures to make sure the team understands the importance of compliance.

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Why do you want to work as an Assistant Manager at Domino's Pizza?

I am passionate about providing excellent customer service and believe in the mission of Domino's Pizza. The opportunity for advancement and being part of a team that values its employees excited me. I see this role as a perfect fit for my skills and career goals.

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How do you handle stressful situations during peak business hours?

I handle stressful situations by remaining calm and focused. I have learned to assess the situation quickly, delegate tasks where needed, and maintain clear communication with my team to ensure we navigate busy hours effectively.

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What do you consider exceptional customer service, and how would you deliver it?

Exceptional customer service involves going above and beyond to meet customer needs and creating positive interactions. I would deliver it by actively listening to customers, empathizing with them, and ensuring that they receive their orders correctly and in a timely manner.

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What steps would you take to keep the store clean and organized?

To keep the store clean and organized, I would establish a regimen for daily cleaning tasks, instruct team members on sanitation practices, and regularly check that all areas are well-maintained. I believe cleanliness is key in providing a good customer experience and maintaining high standards.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
November 27, 2024

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