Production Support Engineer

Job Title: Production Support Engineer
Location: Washington, DC
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a trusted IT consulting firm, delivering tailored solutions to businesses and individuals since 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our consulting expertise spans system administration, cybersecurity, networking, and IT operations, empowering clients to achieve their technology goals. With a client-focused approach, we also offer online training and job placements to build long-term IT success.

Job Overview:
We are seeking a skilled Production Support Engineer to provide operations and maintenance (O&M) support for critical enterprise applications, infrastructure, platforms, and network services. This role is crucial for ensuring the stability and efficiency of our IT systems and will involve collaboration with cross-functional teams to address high-impact issues and improve system performance.

• Provide production system support for end-users, applications, platforms, and network services.
• Serve as an escalation point for complex technical issues, ensuring timely resolution.
• Support and maintain applications including Application Extender, LOV tool, and Work Management System.
• Collaborate with cross-functional teams to troubleshoot and resolve incidents and service requests.
• Participate in root cause analysis and implement long-term solutions to prevent recurring issues.
• Monitor system performance, identify areas for improvement, and recommend optimization strategies.
• Document processes, procedures, and technical solutions to enhance knowledge sharing.
• Assist in project-related activities as a technical consultant and subject matter expert.
• Ensure compliance with organizational policies and industry best practices for system maintenance and security.
• Provide after-hours support as needed to address critical production issues.