Desktop Support Engineer I

About the Role

JustAnswer's Engineering team is hiring a Global IT Technical Support Engineer to deliver high-quality support for global offices and remote employees. Responsibilities include IT services like device support, productivity tools, vendor and asset management, and process development. Familiarity with AI to enhance IT service efficiency and security is a plus. This role offers an exciting opportunity to grow your IT career.

What You’ll Do

• Support JustAnswer’s Global IT team in managing services, including Microsoft 365, antivirus, and patch management.
• Track and manage IT assets and licenses.
• Oversee system setup and deactivation for employees and contractors.
• Configure and prepare computer equipment for offices and employees.
• Address and resolve IT issues through MS Teams and the IT ticketing system.
• Foster strong collaboration with teams in Ukraine and India.

What We’re Looking For

• 2-5 years of IT helpdesk/tech support experience in a global organization.
• Committed to team growth and a collaborative environment.
• Strong communication skills and business-focused mindset.
• Skilled in VPNs, network management, Active Directory, onboarding, and virtual servers.
• Experienced in security, antivirus, and patch management.
• Proficient with Microsoft networks, Windows devices, Office 365, and basic Apple support.
• Adept at supporting remote offices and managing multiple projects.

Good to Have

• Proficient in working with Atlassian Confluence Cloud.
• Experienced with both public and private cloud services.
• Skilled in using tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy.
• Knowledgeable in leveraging AI to enhance IT service delivery and security.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Work Environment

JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-Remote