Customer Service Representative

At Diversified Transportation Services (DTS) we help our customers move their products from point A to point B—with over 2,000,000 successful shipments since 1990! As a third-party logistics and technology-based provider, we are an industry leader in providing premium transportation services to businesses. We are a growing, fast-paced company looking for great talent like you!

From the start, your experience will be hands-on as you work closely with our Controller and other accounting staff. Join our team and be part of a dynamic logistics company that values growth and innovation. We offer competitive compensation, comprehensive benefits, and a collaborative work environment.

Responsibilities

Customer Service

Shipment tracking

Verbal and electronic interaction with carriers and customers separately or simultaneously

Build customer relations while answering questions, resolving problems, and corresponding with customers via telephone and email

Follow up on shipments from start to finish and other assigned tasks as required

Collaborate with internal departments to guarantee industry’s leading customer service on every shipment

Assist management, clients and sales team

Answering phones

Prior telephone experience

Be a team player, helpful and cooperative

Excellent communications skills, verbal and written

Strong interpersonal and problem-solving skills

Solid PC/Workstation skills, including Microsoft Word, Excel and Outlook

Transportation or Logistics background helpful but not mandatory

Experience preferred

Why Join Our Team?

• Advancement Opportunities
• Bonuses
• Commission Pay
• Profit-Sharing
• Medical and Life insurance
• Paid Sick and Vacation
• Paid Major holidays
• FSA, DDC, and Voluntary Insurance Plans
• Employee Discount Program
• Casual Dress Code
• Ongoing training
• Discount Dental