Service Manager

Service Manager – Monroe, Michigan

DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Manager who will lead the Service Department and help deliver the high level of support their customers expect. This role plays a key part in ensuring customer satisfaction by coordinating service activities, supporting technicians, and maintaining strong communication across teams and with customers.

What it's like to work here:

Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be a part of their success.

• Lead and support a growing team of field service technicians
• Ensure customers receive prompt, clear responses to service and technical inquiries
• Coordinate service visits, customer trials, and business travel logistics
• Manage incoming service requests and prioritize technician schedules based on urgency and availability
• Take ownership of customer support cases and follow through to resolution
• Prepare, track, and support technical offers and service-related quotes
• Oversee spare parts inquiries, from quoting through order processing and delivery
• Support internal and customer trials in our technical center
• Keep accurate service records, notes, and follow-up documentation
• Offer new services and capabilities to existing customers
• Continuously evaluate and improve service processes and workflows
• Stay informed on industry trends and innovations that can benefit the company and their customers

• Proven experience in customer support or technical service, preferably in industrial equipment
• Prior leadership experience or strong supervisory potential
• Excellent communication skills and a natural ability to build trust with customers and colleagues
• Strong problem-solving mindset and attention to detail
• Comfort juggling multiple tasks and shifting priorities
• Familiarity with Microsoft Office and basic service management systems
• Associate’s degree preferred, or equivalent experience in a technical/service setting