Director of Scalable Support

Job Summary

A company is looking for a Director, Scalable Support.

Key Responsibilities

• Own and execute the 1:Many support strategy for all products, ensuring alignment with client goals
• Lead a team focused on maximizing the value of support assets and enhancing customer experiences
• Manage financial budgets and drive cost efficiencies while improving customer service operations

Required Qualifications

• 10+ years of support experience
• 5+ years of people leadership experience
• A BS/BA in a related field or equivalent experience
• Deep self-service experience in a consumer technology organization
• Strong understanding of self-service technologies and AI in customer experience