Director of Outreach and Engagement

Job Summary

A company is looking for a Director - Outreach and Engagement to manage member engagement strategies.

Key Responsibilities

• Design and implement outreach and engagement programs to meet organizational goals
• Manage a multi-layered team to deliver on engagement and productivity metrics
• Collaborate with teams to develop reporting and educational materials related to quality topics

Required Qualifications

• Bachelor's degree in a related field or equivalent experience
• 5+ years of management experience in a relevant field
• 5+ years of call center management experience
• Knowledge of quality program metrics in Medicare STARs and HEDIS
• Experience managing telephony systems and productivity metrics