Lead Operations Specialist

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We are seeking a highly organized and detail-oriented Lead Operations Specialist to join our team. This role will focus on a range of operational tasks, including order management and fulfillment, shipping, liaison with the client experience team, and vendor relations. The ideal candidate will have at least 3 years of experience with B2C order handling and experience in the jewelry industry.

• Client Experience & Issue Resolution: Act as a key liaison with the client experience team and vendors, prioritizing high-urgency issues and ensuring clear, timely communication and resolution.
• Order & Fulfillment Management: Oversee order processing and fulfillment, including coordination with 3PL partners and internal transfer orders to ensure accurate and timely delivery.
• Shipping & Logistics: Manage all domestic and international shipments, resolve delays directly with FedEx, and ensure customs compliance for seamless cross-border delivery.
• Vendor Relations & Returns: Coordinate repair and return workflows with vendors, ensuring efficient handling, status tracking, and issue resolution.
• Operational Support: Support daily operations in a fast-paced, high-ticket-volume environment, multitasking across workflows with familiarity in systems such as NetSuite and Shopify to ensure accurate and on-time execution.

• Experience: 3+ years is required. Experience with ERP systems, particularly NetSuite, and proficiency in Shopify, FedEx, and Shipstation.
• Skills: Excellent attention to detail, organizational and time management skills, and strong problem-solving abilities. Must demonstrate a positive, can-do attitude and strong interpersonal skills.
• Knowledge: Knowledge of jewelry manufacturing processes and inventory management.
• Excellent communication skills and must thrive in a fast-paced environment.
• GIA certification or training is a plus.

VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available. 

Some plans may not be available pending global locations however other options may be presented.

VRAI  is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

To find out more about VRAI check out: 

vrai.com

facebook.com/vrai