Communications and Content Lead

Here at DIALOG, we are passionate about design and believe it can and should meaningfully improve the wellbeing of our communities and the environment we all share.

We are a multi-disciplinary collaborative of architects, interior designers, urban designers and planners, structural, mechanical and electrical engineers, and landscape architects who design for community wellbeing and urban vibrancy. We are a fun-loving bunch of big thinkers and do-gooders, who are collaborative in our approach, diverse in our perspectives, aspirational in our pursuits, and optimistic about what’s next. We’re always looking for passionate people who share our values and care as much about our communities as we do. We're proud to be a Certified B Corporation and 2024 Best of Practice Award Winner, committed to using our design practice as a force for good in the world.

Explore our studios and join us!

We are seeking an experienced Communications and Content Lead to develop and deliver our communications, content, and media strategy in alignment with DIALOG’s Strategic Plan. This role offers the opportunity to amplify our brand by shaping narratives that retain, grow, and acquire clients, talent, influencers, colleagues, and collaborators. Responsibilities include overseeing and executing external communications, shaping internal communications and employee experiences, establishing meaningful metrics, and driving continuous improvement. The ideal candidate is skilled in transforming complex topics into engaging, impactful social, video, audio, and written content, with expertise in digital content marketing, SEO, performance metrics, and the ability to develop and produce podcast and video content. 

Reporting to the Director (Global), Marketing and Communications, you have a team to support you in addition to working and collaborating with other marketing and communications team members and practitioners. 

With practice-wide responsibilities, you can be based in any of DIALOG’s studios. The role is hybrid with most working time spent in-studio. Travel to DIALOG studios is required from time to time. 

• Build, lead, mentor, and develop members of the communications team. 
• Collaborate closely with other DIALOGers, especially other Marketing and Communications Leads, the DIALOG Chair, and other leaders to deliver our external and internal communications and content efforts. 
• Develop and implement communications and media priorities aligned with DIALOG’s Strategic Plan. 
• Lead operations of DIALOG’s external and internal digital and other communications channels, including website, intranet, social media, and earned media. 
• Establish and track relevant metrics, interpret qualitative and quantitative data to inform impact and effectiveness of campaigns. 
• Leverage data analytics to inform strategic decisions and discover areas of opportunity; advise on areas to optimize or automate and improve efficiency. 
• Create content guidelines and an editorial process. Implement training and application so that the guidelines and processes are practiced across DIALOG.  
• Transform complex topics into engaging, impactful social, video, audio, and written content. 
• Develop and produce written, audio and video content. 
• Provide advisory support to firm leadership and marketing leads across the practice to identify and coordinate external engagements and speaking opportunities.  

• A dynamic storyteller with excellent editorial judgement and strong written skills. 
• An exceptional relationship builder who can connect with diverse audiences and build trusted relationships. 
• You are comfortable navigating change and can pivot to balance and prioritize multiple projects with tight deadlines. 
• Experienced and understanding of social media strategy and content creation and management. 
• Successful delivery of complex projects that included a change management plan that was developed and exercised. 
• You hold a Bachelor’s or Master’s degree in Communications, Marketing, or Journalism.  
• 12-15 years of experience related to this role

At DIALOG, you'll have the opportunity to make a real difference in the world. We encourage you to apply!

Perks & Benefits

Parental leave top-up programs for all parents upon the birth or adoption of a child, RRSP matching, competitive medical and dental benefits coverage upon the first day of employment, discounted memberships, encouraged work/life balance with gifted time off during the holiday season and Vacation Buy-Up program, and reimbursement for professional memberships and dues are just a few of the benefits that DIALOGers enjoy.

Professional Development

DIALOG offers continued professional growth through leadership development opportunities specifically designed for our collaborative culture. Among others, some of our programs include: CoachDIALOG which equips our coaches with essential communication and feedback strategies for building great teams; Integrateducation™ supports DIALOGers in accredited continuing education opportunities; technical skills development via e-learning pathways; and financial support for relevant external learning opportunities. 

Equal Opportunity

DIALOG celebrates diversity and is an equal opportunity employer. We are committed to an inclusive environment for all, free of discrimination and harassment. Employment-related decisions are made without regard to sex, religion, ethnicity, sexual orientation, disability, age and race. In accordance with DIALOG’s Accommodation Policy, accommodations for people with disabilities are available upon request for candidates throughout the selection process.