Senior Manager, Buyer Success (12 month FTC)

This is a fixed term contract until 31st December 2025.

This role is part of our eBay Inhouse team, where you will be employed by DEPT and embedded into eBay's global In-House Marketing Team.

JOB PURPOSE

The Senior Manager, Buyer Success - Community Focus will spearhead the development and execution of the 'Community' workstream in the Buyer Success team. As part of the global Buyer Success initiative, ensuring we are creating seamless experiences for our customers which spark joy and in turn drive retention. This role is pivotal in ensuring that our community-driven initiatives for Buyers, including auctions, social commerce, content syndication, and new innovative programs, effectively enhance buyer retention and engagement. The ideal candidate is a strategic thinker with a passion for community building and a track record of driving successful buyer engagement strategies.

KEY RESPONSIBILITIES

• Community Strategy Development: Develop and implement a comprehensive community strategy that leverages auctions, social commerce, content syndication and more to drive buyer retention and engagement.
• Program Management: Lead the execution of community-focused programs, ensuring alignment with overall buyer success goals and driving measurable outcomes.
• Innovative Initiatives: Identify and develop new community-driven initiatives that enhance the buyer experience and foster long-term loyalty.
• Cross-Functional Collaboration: Work closely with marketing, product, and market teams to ensure community initiatives are integrated into broader company strategies and effectively communicated to buyers.
• Performance Analysis: Monitor and analyze the performance of community initiatives, using data-driven insights to refine strategies and improve outcomes.
• Community Engagement: Foster a vibrant and inclusive community environment, encouraging active participation and feedback from buyers.

WHAT WE ARE LOOKING FOR

• Consulting or strategic development and see projects through to implementation. Delivering projects around understanding community and building communities.
• 5+ years of experience in community management, buyer success, or a related ecommerce role, with a focus on retention strategies.
• Proven track record of developing and executing successful community-driven programs.
• Strong understanding of social commerce, auctions, and content syndication.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively across departments and influence stakeholders at all levels.
• Strong analytical skills with the ability to interpret data and make informed decisions
• Excellent communication and presentation skills.
• Analytical and strategic thinker
• Highly collaborative
• Ability to adeptly navigate a complex matrix organization by leveraging influencing skills and effective stakeholder management to secure buy-in for proposals and strategies
• Clear communicator
• Able to deliver at pace
• Comfortable with and able to work through ambiguity in order to drive clarity and direction

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.