Sales Development Representative - Team Lead (M/F/NB)

To be considered for the Sales Development Representative - Team Lead role at D-EDGE, candidates are expected to have at least 2 years of experience in a similar position, particularly leading a team. Fluency in both French and English is essential, along with a strong understanding of sales processes and tools such as Salesforce. We value individuals who are organized, proactive, and eager to continually learn and grow within the hospitality industry.

In the role of Sales Development Representative - Team Lead at D-EDGE, your key responsibilities include leading a team by coaching and motivating them to meet targets. You'll manage incoming leads by ensuring timely responses and engaging with potential clients. You'll also take charge of outbound prospecting and will be involved in refining lead management strategies in collaboration with sales leadership. Your ability to monitor performance metrics and adapt strategies will be crucial to the team's success.

At D-EDGE, we prioritize a remote-friendly working environment that promotes flexibility and work-life balance. As a Sales Development Representative - Team Lead, you'll enjoy a supportive culture that values open communication and teamwork. Additionally, you'll have access to various benefits, including a meal allowance, discounts through the Accor Employee Card, and opportunities for professional development. We aim to create a workplace where you can thrive!

The recruitment process for the Sales Development Representative - Team Lead position at D-EDGE involves a series of structured interviews. Initially, you’ll have a telephone interview with our Talent Acquisition Team Lead. Following that, you’ll meet with your future manager to discuss your background and the role in detail. You'll then prepare for and present a case study to our Senior Vice President of Business Development EMEA, showcasing your problem-solving and strategic thinking skills. Finally, we will ask for work references before making a formal offer.

D-EDGE is a fantastic place to work thanks to our commitment to employee growth and well-being. As a Sales Development Representative - Team Lead, you’ll be part of a company that values innovation and adaptability. Our strong focus on professional development ensures you have opportunities to grow in your career. Plus, with our diverse and inclusive environment, meal benefits, and the exciting realm of hospitality tech, you’ll find your work both fulfilling and rewarding. We truly care about our people!

At D-EDGE, we believe in equipping our Sales Development Representative - Team Lead with the right tools and knowledge to excel. You will receive comprehensive training on our products and sales strategies, alongside ongoing support from both your team and sales leadership. Regular performance reviews will provide opportunities for feedback and growth. Moreover, our culture encourages knowledge sharing, fostering an environment where you can continually learn from experienced colleagues and stay updated on industry trends.

To thrive as a Sales Development Representative - Team Lead at D-EDGE, strong leadership qualities are essential, along with excellent communication skills in both French and English. A good grasp of selling techniques and the ability to understand customer needs are crucial. Being organized and proficient in CRM tools like Salesforce is also important to maintain accurate records. Most importantly, you should have a proactive approach and a willingness to adapt to the ever-changing landscape of the hospitality industry.

When discussing your leadership style, it's essential to illustrate how you balance guidance with autonomy. Describe how you empower team members to take initiative while ensuring they receive the support needed to achieve their targets. Mention specific examples where your leadership directly led to positive outcomes within a team, like improved metrics or increased morale.

Discuss the methods you employ for coaching and motivating your team, emphasizing the importance of setting clear expectations and offering regular feedback. Share examples of how you've tailored your coaching techniques to fit individual team members' needs, perhaps by utilizing performance metrics to identify areas for improvement and celebrating successes to boost morale.

To answer this question effectively, highlight the importance of timely engagement with incoming leads. Discuss strategies you've implemented in the past to ensure follow-ups occur within designated time frames. Provide an example of a CRM or tracking system you've used to manage leads and ensure accountability within your team for following up on all potential opportunities.

When addressing your experience with CRM tools like Salesforce, detail your familiarity with key functionalities such as lead tracking, reporting, and performance metric monitoring. Explain how you've used these tools in past roles to streamline processes and improve team efficiency, while being able to connect this knowledge to the responsibilities of a Sales Development Representative - Team Lead.

In your answer, emphasize the importance of organization and prioritization. Discuss specific techniques you've used to manage your workload effectively, such as creating to-do lists, setting reminders, or utilizing tools that help in prioritizing tasks. Share how you ensure that high-potential leads receive immediate attention while still managing other responsibilities.

Explain your approach to outbound prospecting, highlighting your research strategies to identify potential clients. Discuss how you utilize platforms like LinkedIn to gather insights about key decision-makers in a company. Present a structured method for how you engage these prospects, focusing on personalization to stand out and capture their attention.

When asked about overcoming a challenge, choose a specific situation that demonstrates your problem-solving skills. Outline the context, the obstacle you faced, the actions you took to address it, and the positive outcome you achieved. This will illustrate your resilience and ability to navigate difficult situations in the sales environment.

Discuss relevant strategies such as setting realistic and measurable goals, conducting regular performance reviews, and providing continuous support and training for your sales team. Mention how you foster a motivating environment by celebrating both individual and team successes to encourage ongoing performance and accountability.

When addressing this question, emphasize your commitment to continuous learning. Discuss the resources you utilize for staying informed about industry trends, such as attending industry events, participating in webinars, or reading relevant publications. Highlighting your eagerness to learn and adapt will showcase your fit for the role.

Convey your understanding of the key traits that make an effective Sales Development Representative, such as strong communication skills, resilience, and the ability to listen actively. Discuss how these traits contribute to successful client relationships and the importance of aligning with the overall sales strategy to drive business goals.