QA Engineer (for AI Agent)

In CyberCare, we provide best in class customer care for worldwide users of Tesonet products like NordVPN, Surfshark, Saily, NordPass, NordLayer, Incogni and more.

Products’ customer base grows fast, and we have created several in-house chatbots & quality assurance tools that help us support this growth and manage loads of customer requests.

We are looking for a Quality Assurance Engineer to ensure that our software goes into production with zero defects and 100% functionality. You will work closely with Product Owners (PO) and Engineering Manager to validate that all requirements are met and that the final product (AI Agent) operates flawlessly. Your main responsibility will be to thoroughly test, analyze, and break our software before it reaches production.

• Ensure that software is released into production with zero defects and full functionality.
• Validate that implemented features match the requirements provided by the PO and Engineer Manager.
• Oversee the entire product development process, ensuring seamless operation from code creation to deployment.
• Utilize and manage QA frameworks to enhance testing efficiency.
• Apply best practices in testing, including automation tools like Selenium and Playwright.
• Perform end-to-end testing across backend, frontend, infrastructure, AI models, and content.
• Analyze AI model accuracy and usability to ensure it functions correctly in production.
• Assess backend performance and infrastructure stability under various conditions.
• Conduct deep analytical testing to identify potential flaws and security risks.
• Develop and execute test cases to verify RESTful API interactions and system workflows.
• Work within an Agile/Scrum environment, actively participating in sprint planning, stand-ups, and retrospectives to ensure quality is embedded throughout the development cycle.

• Strong understanding of full product development cycles, including software architecture, RESTful APIs, and process flows.
• Expertise in testing automation frameworks (Selenium, Playwright, or similar tools).
• Experience in managing QA frameworks and optimizing testing strategies.
• Strong analytical mindset with the ability to break software logically and uncover hidden issues.
• Passion for stress-testing, breaking, and improving software.
• Familiarity with backend, frontend, infrastructure, AI, and content systems.
• Experience in end-to-end testing and ensuring system-wide consistency.
• Ability to identify AI model correctness, backend logic accuracy, and infrastructure reliability.
• Strong problem-solving and debugging skills.
• Experience working in Agile/Scrum methodologies and collaborating with cross-functional teams.

• Career development training  - Internal and external events, online training, conferences,  20 working hours per month for IT studies at Turing College, books - everything you need to reach your full potential.
• Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best.  For those who seek flexibility and autonomy in their health-related benefits we give a wallet topped up with funds that you can spend across a variety of health and wellness services. 
• Comfort - Hybrid work, offices based in Vilnius & Kaunas, and the ability to travel the world while working.
• Technologies - Work with us and we will deliver the latest advancements in technology, software, and gadgets to optimize and streamline your daily workflow. Also, we will provide you with Nord Security products so you can also secure your personal devices!
• Company Events - Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
• Office Perks & Public Transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices. Also we offer a discount and encourage using public transportation at a lower cost. 
• Time off -  Additional time off for rest, for anniversaries, or to celebrate life’s special moments. 
• Bonus - Discount offers for health, sport, food/drinks, leisure, home/auto services, referral bonuses.
• Gross salary - 2500 - 3900 EUR/month. Keep in mind that we are open to discussing salary based on your skills and competencies.