Customer Support Representative

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

 Responsibilities

-Effectively managing the company chats, E-mails and calls

-Identifying and assessing customer’s needs to achieve satisfaction

-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal

-Offer support to the lead/client within the specified time frame

-Updating CRM and keeping records of all communications and action taken

-Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks

-Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

-Work independently and in teams

-Follow standard processes and procedures.

-Proven customer support experience

-Experience/background in Forex and the Financial Market is a plus

-Excellent command of the English and Vietnamese languages, both verbal and written

-Proficiency in the use of Microsoft Office Word, Excel, Outlook

-Strong phone contact handling skills and active listening

-Ability to work under pressure and meet deadlines

-Excellent communication and presentation skills

-Flexible to work on a weekly rotating shifts (morning/ afternoon/ night in near future)