CX Administrator

Job Summary

A company is looking for a CX Administrator to optimize their Zendesk platform and enhance customer experience.

Key Responsibilities:

• Serve as the primary owner and administrator of Zendesk, focusing on configuration and continuous improvement
• Design and implement custom workflows, automations, and integrations to enhance CX agent performance
• Identify inefficiencies and recommend technical solutions to improve operational processes

Qualifications:

• 2+ years of hands-on Zendesk administration or support system ownership experience
• Proven experience implementing AI features and automations to enhance customer support efficiency
• Experience building and maintaining integrations between platforms using APIs or middleware
• Data fluency with tools like Zendesk Explore, Excel, or BI tools for performance monitoring
• Self-starter attitude with the ability to operate independently in a fast-paced environment