Customer Service Associate II

Job Summary

A company is looking for a Customer Service Associate II.

Key Responsibilities

• Receive and respond to inbound and outbound customer calls
• Document all calls in ticketing and tracking systems
• Act as a liaison between claims department and providers, ensuring high levels of customer service

Required Qualifications

• High school degree required; Bachelor's degree preferred
• 2-3+ years of relevant professional experience in Healthcare claims operations or Call Center environment
• Previous Health Care Call Center/Customer Service experience
• Ability to work with minimal supervision and maintain a comprehensive understanding of covered benefits and policies
• Spanish speaking and written language proficiency preferred