Customer Service Analyst

Job Summary

A company is looking for a Customer Service Analyst to provide support and training for virtual school employees and customers.

Key Responsibilities

• Handle inbound calls professionally and efficiently while resolving issues
• Utilize various tracking systems to monitor and resolve customer inquiries
• Collaborate with other departments and lead project planning in designated areas

Required Qualifications

• Degree in Education, Education Technology, or related field, or equivalent experience
• Prior experience with Pearson Virtual Schools or similar educational programs
• Familiarity with Learning Management Systems such as Pearson Connexus
• Commitment to a regular work schedule from 9:00 am EST to 6:00 pm EST
• Technological proficiency, especially with Microsoft OS and Google Applications