Customer Order Management Representative

Job Summary

A company is looking for a Customer Order Management Representative.

Key Responsibilities

• Provide timely and accurate order status and product information to customers
• Process customer returns and partner with the billing team to resolve disputed charges
• Communicate with customers via phone, email, and web chat while documenting account details

Required Qualifications

• High School Diploma or GED
• 1+ year of customer service, call center, or medical industry experience
• Ability to calculate discounts, percentages, and commissions
• Proficiency with Microsoft Office and database systems
• Experience with call center phone systems/dialers is a plus