Customer Experience Manager - job 1 of 18

Job Summary

A company is looking for a Customer Experience Manager to lead CX strategy and improvement efforts across Customer Operations.

Key Responsibilities

• Lead initiatives to create best-in-class experiences across high-volume customer touchpoints
• Own the end-to-end customer experience strategy for the Customer Operations domain
• Identify and prioritize CX breakdowns through VOC, operational data, and field feedback

Required Qualifications

• Bachelor's degree required, preferably in Business, Hospitality, Industrial Engineering, or a related field
• 5-8 years of experience in Customer Experience or a related role with operational focus
• Background in travel, hospitality, or service-intensive industries
• Demonstrated success in driving change across a matrixed organization
• Analytical and data-informed, comfortable using data to shape CX narratives