Customer Care Technical Support - job 1 of 2

Job Summary

A company is looking for a Customer Care and Technical Support Advisor.

Key Responsibilities

• Addressing concerns from student families and providing introductory information on various products
• Resolving inbound customer calls and inquiries while troubleshooting hardware and software issues
• Documenting information into a web-based ticketing system and participating in internal training programs

Required Qualifications

• High School diploma or equivalent combination of education and experience
• Must be at least 18 years old and reside in an approved state
• Strong computer knowledge with the ability to type at least 25 wpm
• Proficiency in MS Office applications and willingness to learn new technology systems
• Must have a high-speed internet connection meeting specified requirements