Customer Care Professional, Life Insurance

Job Summary

A company is looking for an Associate Customer Care Professional, Life Insurance, Remote.

Key Responsibilities

• Provide personalized call experiences and problem resolution for clients
• Build rapport with diverse callers while navigating multiple systems
• Focus on quality and first-call resolution to enhance client satisfaction

Required Qualifications, Training, and Education

• High school diploma or equivalent; post-secondary education preferred
• Preferred experience in financial services or insurance
• Experience managing complex customer interactions to resolution
• Ability to adapt to change in a fast-paced environment
• Bilingual in English and Spanish is a plus