Customer Care Lead Representative

Job Summary

A company is looking for a Customer Care Lead Representative - Remote.

Key Responsibilities

• Provide training, monitoring, and mentoring to new and established staff
• Assist with difficult account-related follow-up and perform customer call center support as needed
• Complete various monthly reports and assist in the interviewing process for new hires

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• 1-2 years of experience as a lead, trainer, or supervisor in a medical/hospital/insurance-related field preferred
• Basic knowledge of CPT and ICD codes, UB-92, EOB interpretation, and HIPAA regulations
• Ability to provide effective training, coaching, and mentoring
• Call center background is preferred