Customer Care Concierge

Job Summary

A company is looking for a Customer Care Concierge to enhance customer support and satisfaction.

Key Responsibilities

• Communicate with pharmacy teams regarding order discrepancies and prescription status
• Process payments, issue credits/refunds, and handle chargebacks
• Provide detailed information regarding membership fees, medication costs, and shipping

Required Qualifications

• 1+ years of related experience in customer service
• Experience working with insurance, prior authorizations, or similar
• Experience working with Zendesk or other customer support systems
• Prior exposure to delivering phone support directly to consumers
• Medical background or experience working in a medical setting (preferred)