Customer Adoption Specialist

Job Summary

A company is looking for a Customer Adoption Specialist who excels at guiding customers through successful journeys from onboarding to optimization.

Key Responsibilities

• Own the end-to-end onboarding experience for customers, ensuring timely launches with clear project plans and defined milestones
• Leverage product expertise to provide guidance on best practices for implementing and adopting solutions
• Create scalable assets and manage Customer Success projects to enhance onboarding and product adoption

Required Qualifications

• 3+ years of experience leading customer onboarding initiatives
• Strong organizational skills and attention to detail
• Experience in Implementation, Customer Success, or Project Management at a SaaS organization is preferred
• Basic knowledge of web technologies, including APIs and integrations
• Experience with Learning Management Systems is a plus