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Senior+ Software Engineer - Cloud Customer Experience

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated,  purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications.
Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role:

We are seeking talented Software Engineers to help design and scale our carbon-reducing cloud computing platform. With Crusoe Cloud’s upcoming public launch, you will help us advance our storage infrastructure, virtualizing cutting edge computing hardware, and/or building out best in class networking capabilities.

You'll play a key role in evaluating tools and frameworks for the engineering team, considering reliability, scalability, operational costs, ease of adoption, and recruiting implications.

As part of your responsibilities, you'll develop and refine technical and team fit assessments, mentor engineers, and actively contribute to their development in partnership with engineering managers.

A Day In The Life:

  • Collaborate closely with tooling and customer success teams to design and develop advanced tooling solutions for Crusoe Cloud.

  • Act as a mentor for junior engineers, providing guidance on design proposals and conducting thorough code reviews to ensure quality and efficiency.

  • Innovate and implement market-making features that set Crusoe Cloud apart from competitors, enhancing its unique value proposition.

  • Work in partnership with the cloud support and operations teams to create features that support the growth and empowerment of Crusoe Cloud's business.

  • Engage in continuous collaboration with various teams to ensure alignment of goals and maximization of resources for optimal customer experience.

  • Lead by example in technical excellence, fostering an environment of innovation and high-quality software engineering practices.

You Will Thrive In This Role If You Have:

  • 5+ years of professional software development experience

  • 5+ years of programming experience with at least one modern compiled language such as Go, Rust, Java, or C++

  • 5+ years of experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

  • Bachelor's Degree in Computer Science or related field, or 5-8+ years relevant work experience

  • Computer Science fundamentals in data structures and algorithm design

  • Proven experience in building and maintaining scalable and highly available fault-tolerant distributed systems and application architectures

  • Solid understanding of infrastructure design, including the operational trade-offs of various designs

  • Familiarity with modern CI/CD practices and build systems, such as GitLab CI/CD, CircleCI, GitHub Actions

  • Familiarity with modern infrastructure tools, such as Docker, Kubernetes, Ansible, Cloud Formation, Terraform

  • Experience in concurrency, multi-threading and synchronization

  • Experience with Unix/Linux environments

  • Experience with TCP/IP and network programming

  • Excellent communication skills

  • Embody the Company values

  • Must be able to pass a background check

Benefits:

  • Hybrid work schedule

  • Industry competitive pay

  • Restricted Stock Units in a fast growing, well-funded technology company

  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

  • Employer contributions to HSA accounts 

  • Paid Parental Leave 

  • Paid life insurance, short-term and long-term disability 

  • Teladoc 

  • 401(k) with a 100% match up to 4% of salary

  • Generous paid time off and holiday schedule

  • Cell phone reimbursement

  • Tuition reimbursement

  • Subscription to the Calm app

  • MetLife Legal

  • Company paid commuter benefit; $50 per pay period

Compensation Range

Compensation will be paid in the range of $183,000 - $250,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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CEO of Crusoe
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Chase Lochmiller
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Average salary estimate

$216500 / YEARLY (est.)
min
max
$183000K
$250000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior+ Software Engineer - Cloud Customer Experience, Crusoe

Are you ready to join Crusoe, the world’s favorite AI-first cloud infrastructure company, as a Senior Software Engineer - Cloud Customer Experience? Based in the vibrant tech hub of San Francisco, you’ll be part of a pioneering team that's reshaping AI cloud infrastructure, ensuring that we not only meet the demands of Fortune 500 companies but also contribute positively to our climate. At Crusoe, we pride ourselves on our commitment to building a sustainable future through innovative technology. Your role will involve designing and scaling our carbon-reducing cloud computing platform, which is set for an exciting public launch. Imagine collaborating with talented teams to develop advanced tooling solutions, mentoring junior engineers, and implementing cutting-edge features that distinguish Crusoe Cloud in the marketplace! With a focus on reliability and performance, you’ll help evaluate tools for our engineering team, all while aligning with our eco-friendly mission. You don’t just fit into the team; you thrive by driving impactful changes, supporting your peers in their growth, and being a part of an environment that celebrates technical excellence. If you have over 5 years of experience in software development and a background with modern programming languages, we want to hear from you! Let’s work together to create technology that makes a difference—apply today and be part of a movement toward responsible cloud infrastructure.

Frequently Asked Questions (FAQs) for Senior+ Software Engineer - Cloud Customer Experience Role at Crusoe
What qualifications do I need to apply for the Senior Software Engineer - Cloud Customer Experience position at Crusoe?

To qualify for the Senior Software Engineer - Cloud Customer Experience position at Crusoe, candidates should have 5+ years of professional software development experience, proficiency in at least one modern compiled language like Go, Rust, Java, or C++, and a solid understanding of architecture and design patterns. A Bachelor's Degree in Computer Science or equivalent experience is also required.

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What can I expect during my day-to-day work as a Senior Software Engineer at Crusoe?

As a Senior Software Engineer - Cloud Customer Experience at Crusoe, you will engage in collaborative projects, mentoring junior engineers, developing innovative tooling solutions, and implementing features for Crusoe Cloud. You'll also oversee code quality through rigorous reviews and partner with various teams to support the platform's growth.

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What kind of projects will I work on as a Senior Software Engineer at Crusoe?

In the role of Senior Software Engineer at Crusoe, you'll work on developing advanced tools for cloud computing, designing scalable and fault-tolerant systems, and enhancing the performance of our AI-driven infrastructure. Your contributions will help push the boundaries of cloud technology within the sustainable framework that Crusoe embodies.

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What benefits does Crusoe offer to Senior Software Engineers?

Crusoe provides a comprehensive benefits package to Senior Software Engineers including competitive pay, stock options, health insurance packages, generous paid time off, tuition reimbursement, and a hybrid work model. Employees also receive wellness benefits and retirement contributions, all aimed at ensuring a supportive work environment.

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How does Crusoe support employee development and growth for Senior Software Engineers?

Crusoe actively supports employee development by providing opportunities for mentorship, continuous learning, and involvement in significant projects. Senior Software Engineers can refine their skills and take on leadership roles, ensuring that personal and professional growth is a fundamental part of their employment journey.

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What programming languages should I be familiar with for the Senior Software Engineer role at Crusoe?

For the Senior Software Engineer - Cloud Customer Experience position at Crusoe, familiarity with at least one modern compiled language is essential. Suitable languages include Go, Rust, Java, and C++. Additionally, knowledge of infrastructure tools like Docker and Kubernetes will be advantageous.

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What makes Crusoe’s cloud infrastructure unique for a Senior Software Engineer?

Crusoe's cloud infrastructure stands out by integrating cutting-edge technology with a commitment to sustainability. As a Senior Software Engineer, you'll engage with an AI-first architecture optimized for clean, renewable energy solutions—making your work not just about cloud computing, but about contributing to a greener future.

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Common Interview Questions for Senior+ Software Engineer - Cloud Customer Experience
Can you describe your experience with designing fault-tolerant systems?

When answering this question, highlight specific projects where you contributed to designing robust systems. Discuss your approach to handling failures, redundancy strategies, and how you ensured uptime. Sharing metrics or outcomes can strengthen your response.

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How do you ensure code quality during development?

Discuss the practices you follow to maintain code quality such as conducting thorough code reviews, implementing automated testing, and using static analysis tools. Mention any continuous integration systems you’ve utilized to ensure quality standards are met consistently.

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What modern programming languages are you proficient in?

Be honest about your proficiency levels with different languages. Mention Go, Rust, Java, or C++ as examples, elaborating on how you've applied them in previous projects. If possible, share specific challenges you overcame using these languages.

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Can you explain your experience with cloud infrastructure tools?

In your response, detail your familiarity with tools such as Docker, Kubernetes, Terraform, and CI/CD systems like GitLab. Provide examples of how you've integrated these tools into deployments and the benefits they offered to your development processes.

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How do you prioritize tasks in a multi-project environment?

Explain your strategy for prioritizing tasks, such as using agile methodologies or a ticketing system. Share real-life instances where you successfully managed multiple projects and ensured timely delivery without sacrificing quality.

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Describe a time you mentored a junior engineer.

When discussing your mentorship experience, emphasize the impact you made on the junior engineer’s growth. Share specific feedback received, growth metrics, or how you facilitated learning opportunities in discussions or pair programming sessions.

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What methodologies do you follow in software development?

Talk about the methodologies you've utilized, such as Agile or Scrum. Explain how these methodologies improved team collaboration and product delivery, and mention any specific roles you've held in these frameworks.

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How do you handle debugging and troubleshooting in production?

Discuss your systematic approach to debugging, including using logs, monitoring tools, and collaboration with peers. Provide examples of specific issues faced and the steps you took to resolve them, demonstrating your problem-solving skills.

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What is your experience with network programming?

Delve into your background with TCP/IP and network programming. Discuss specific projects where you implemented networking solutions, addressing any challenges and how your contributions improved system performance.

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How do you stay updated with the latest technology trends?

Describe your favorite methods for staying current in technology, whether it’s through community engagement, online courses, conferences, or contributions to open-source projects. Show your passion for continual learning and adaptation.

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We’re on a mission to align the future of computation with the future of the climate.

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DATE POSTED
November 27, 2024

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