Cosmetic Coordinator - Edina, Plymouth, Richfield (Full Time)

Schweiger Dermatology Group's Ultimate Employee Experience:  

• Multiple office locations, find an opportunity near your home   
• Positive work environment with the tools to need to do your job and grow
• Full time employees (30+ hours per week) are eligible for:
  • Medical (TeleHeath included), HSA/FSA, Dental, Vision by 1st of the month after hire date
  • Company HSA contribution    
  • Eligible for 401K 
  • Your birthday is an additional personal holiday   
  • Company Sponsored Short Term Disability
  • Pre-tax savings available for public transit commuters   
• Part-time employees (less than 30 hours)
  • Eligible for Dental, Vision, and 401K on 1st of the month after date of hire
• Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services 

Job Summary: Full-Time Cosmetic Coordinator position at our Edina, Plymouth and Richfield Offices. The Cosmetic Coordinator oversees cosmetic conversation of patients for the location, helping providers treat more patients, giving patients time to discuss cosmetic concerns and track follow up on consults performed. Previous healthcare experience is required.

Schedule: Full time, 30+ hours. Availability Monday through Friday during business hours of 8am-5pm. Open Flexibility to help cover in a team environment is needed.  

Cosmetic Coordinator

1. Synchronized and Optimized

a. Ensure high levels of patient satisfaction through excellent consultative service and education.
b. Assess patient needs and provide assistance and information on product features and benefits.
c. Achieve office growth in cosmetic procedures performed- meeting assigned growth goals each year.
d. Monitor and track personal sales performance and sales activities via reporting on a daily, weekly, or monthly basis.
e. “Go the extra mile” to drive sales by working to sell packages of treatments and products, scheduling follow-up Botox treatments 3-4 months in advance, and reaching out to medical patients who express interest in cosmetic procedures.
f. Responsibilities include meeting with patients, reviewing skin care routine, demonstrating products, capturing high quality photos, presenting patients with financial quotes, providing and reviewing aftercare with patients, scheduling procedures in an SDG office, and processing all paperwork.

2. Patient Scheduling

a. Develop a follow up and leads tracking system through EMA.
b. Answer patient queries via phone or email by communicating in a friendly and personal manner.
c. Work as a team with MAs and providers to explain to patients’ best procedures, stay up to date on new services, and to schedule best times for procedures.
d. Strive towards same day procedures per office depending on procedures.
e. Assist when able with regular phone answering, booking appointments, taking deposits, etc.

3. Patient Satisfaction and Experience

a. Have effective post-appointment surveys to audit UPE behaviors and assess NPS scores for each visit.
b. Perform follow-up phone calls and provide special focus on consultations that have not been booked, missed, or canceled their procedure to make sure all questions or concerns are answered.
c. Follow-up with patients after treatment (fraxel, certain filler patients, any procedure requiring downtime).
d. Send out cards monthly, including but not limited to referral, birthday, thank you, or other happy occasions.

4. Education

a. Work with Aesthetic Companies to stay up to date on new products, techniques for cosmetic conversation and best practices for conversion.
b. Working closely with the Director of Aesthetic Services and team to learn about new technology and lasers offered at SDG versus the competition.
c. Work with Vice President, regional, and general managers to discuss what revenue and profit goals drive 10% same store growth year over year and drive profit to the bottom line

i. AKA: What technology will do well in my location, how do we make sure we cover the costs, how do we make it cost effective.

d. Must learn EMA and Nextech for scheduling, reporting, and for patient charting.
e. Must be autonomous in learning new procedures and products, may be asked to build training materials.
f. Interact with product reps to evaluate potential products & review existing product performance; negotiate “buy backs”.
g. Provide sales training on services and products to staff.

5. Promotional Efforts

a. Working with marketing and General Manager to do campaigns or promotional events directly related to patient interests and provide information directly to the marketing team for marketing strategies per office based on patient consultation information.
b. Assist with cosmetic marketing, promotional materials, aftercare handouts, etc..
c. Distribute promotional materials to complimentary business establishments when & where possible.
d. Oversee appropriate fundraising and record all donations.
e. Help capture social media video clips when time permits.

Qualifications

• 2 years of customer service experience is required, with 1-2 years of experience in sales or marketing preferred.
• Able to work hours that office is busiest- may be evening and some weekends.
• Able to properly communicate verbally and written (email) to doctors, medical providers, and patients.
• Must be willing to be available via email for patient inquiries on off hours.

From time to time, operational business needs (e.g. training sessions, emergency coverage issues, etc.) may require employee travel to alternate locations within SDG organization based upon GM or RM discretion.