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Junior Content & Community Coordinator B2B

We're Creative Fabrica, a fast-scaling tech start-up from Amsterdam.

Our mission

Enable creativity by giving access to everything related to the creative process: inspiration, learning, creating, and sharing. The ‘Creative Inspiration Flywheel’

This creates a self-sustaining community that lives within the Creative Fabrica ecosystem.

About the platform

We launched in 2016 as a marketplace for fonts with a subscription service. In the last 8 years, we have been through tremendous growth, and we're just getting started!

We have scaled to 50 million+ monthly page views, 8 million+ registrations, over 22 million listed products, and 22000+ active designers.

Our focus is to create a platform for designers that enables them to offer exceptional high-quality content. We make their products searchable in unique ways. This allows our customers to speed up their workflow, allowing them to focus on what they love most: Creating.

Please note: This is an entry-level, on-site position in Amsterdam

Why we need you:

As a Junior Content & Community Coordinator, you will play a pivotal role in maintaining the highest standards of design quality and coordinating our team of freelancers. Your primary responsibilities include reviewing and curating designers' applications and portfolios, as well as overseeing the quality of designs and designer stores. You will be responsible for uploading, publishing, and regularly updating these designs.

Here is what you will be doing:

  • Organizing, curating, and uploading high-quality digital assets (fonts, graphics, crafting resources).
  • Maintain and update published content to ensure accuracy and relevance.
  • Contribute to developing and refining scalable workflows.
  • Collaborate with internal teams to ensure a seamless user experience on the platform.
  • Respond to client inquiries via email or other communication channels, ensuring timely and professional resolution.
  • Gather and forward feedback from customers for content and platform improvements.
  • Support team onboarding, including freelancers if applicable, ensuring clear communication and training.
  • Assist in tracking and reporting on team performance, including key metrics (e.g., client satisfaction, content quality).

You need these qualifications:

  • A minimum of 1-2 years of experience in administrative roles, preferably in content coordination, customer service, or related.
  • Strong technical skills; proficiency in tools such as Google Sheets/Excel,  familiarity with customer support platforms, and crafting tools or editing software.
  • Strong communication skills (written and verbal) in English.
  • Proven ability to manage multiple tasks while maintaining high attention to detail.
  • Data-driven approach with an ability to translate insights into action.
  • Growth mindset: Open to feedback and proactive in seeking learning opportunities.
  • Problem-solving: Ability to think critically and provide innovative solutions.
  • Team player: Collaborative with a positive, adaptable attitude.

It would be nice if you:

  • Have a passion for crafting and digital design.

We would also like to offer you:

  • Lunch: On days you work in the office a warm fresh lunch will be provided for you.
  • 30 ‘focus days’ where you can work remotely.
  • 24 days of paid vacation per year + public holidays.
  • Travel Allowance, if you live more than 10 KM from the office.
  • Company pension plan.
  • CF Library
  • Company events and overseas trips!
  • New Joiner Swag Pack!

Is this you?

Get in touch! We'd love to speak to you.

You can apply by clicking the "Apply now" button.

Creative Fabrica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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What You Should Know About Junior Content & Community Coordinator B2B, Creative Fabrica

Hey there! Are you looking to kickstart your career in content and community management? Well, look no further because Creative Fabrica in Amsterdam is on the hunt for a Junior Content & Community Coordinator. At Creative Fabrica, we strive to enable creativity by providing our community of designers with everything they need to learn, create, and share their talents. Our platform has truly transformed over the last eight years, scaling to over 50 million monthly page views and housing millions of creative assets. As a Junior Content & Community Coordinator, you will be integral in maintaining the highest standards of design quality while coordinating with a diverse team of freelancers. Your day-to-day responsibilities will include curating and uploading top-notch digital resources, ensuring the content remains accurate and relevant, as well as collaborating with different teams to provide our users with a seamless experience. You'll also play a part in gathering customer feedback and supporting new team members during onboarding. We’re looking for someone who’s detail-oriented, loves organization, and thrives in a dynamic environment. If you have a passion for crafting and digital design, and possess strong communication skills, this role may be your ideal fit. Plus, we offer a fantastic array of benefits including remote working days, a warm lunch on-site, and fun company events. So, if you're ready to join a vibrant community at Creative Fabrica, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Junior Content & Community Coordinator B2B Role at Creative Fabrica
What is the role of a Junior Content & Community Coordinator at Creative Fabrica?

The Junior Content & Community Coordinator at Creative Fabrica plays a critical role in maintaining high design standards, curating digital content, overseeing freelance operations, and ensuring an enriching user experience on our platform.

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What qualifications do I need to apply for the Junior Content & Community Coordinator position at Creative Fabrica?

Applicants for the Junior Content & Community Coordinator role at Creative Fabrica should have a minimum of 1-2 years of relevant experience, strong technical skills, and excellent communication abilities in English. A passion for crafting and design is a bonus!

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What are the primary responsibilities of a Junior Content & Community Coordinator at Creative Fabrica?

As a Junior Content & Community Coordinator at Creative Fabrica, you will organize and upload digital assets, maintain updated content, collaborate with different teams, respond to client queries, and support team onboarding while tracking performance metrics.

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What kind of work environment can I expect as a Junior Content & Community Coordinator at Creative Fabrica?

Creative Fabrica offers a vibrant, inclusive, and supportive work culture. As a Junior Content & Community Coordinator, you will work in a dynamic and collaborative environment where creativity and open-mindedness are celebrated.

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What benefits does Creative Fabrica offer to Junior Content & Community Coordinators?

Creative Fabrica provides a variety of employee benefits including a supportive work environment, remote working days, generous vacation time, a company pension plan, and engaging company events to foster team spirit.

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How can I prepare for an interview for the Junior Content & Community Coordinator role at Creative Fabrica?

Preparation for your interview at Creative Fabrica involves understanding the company’s mission and values, being familiar with their platform, and reflecting on how your skills align with the responsibilities of a Junior Content & Community Coordinator.

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Is there room for growth as a Junior Content & Community Coordinator at Creative Fabrica?

Absolutely! Creative Fabrica values a growth mindset and invests in the professional development of its employees. As a Junior Content & Community Coordinator, you'll have opportunities to learn and advance in your career.

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Common Interview Questions for Junior Content & Community Coordinator B2B
How would you manage multiple tasks as a Junior Content & Community Coordinator?

To manage multiple tasks effectively, prioritize and create a detailed schedule. Use tools like Google Sheets to track deadlines and progress, always keeping lines of communication open with the team for collaboration.

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Can you describe a time when you provided excellent customer service?

Think about a specific instance when you went above and beyond to assist a customer. Emphasize your ability to actively listen, empathize, and resolve their issues promptly and professionally.

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What strategies would you employ to ensure quality in the content you coordinate?

Implement a thorough review process, maintain a checklist for design quality, and establish clear criteria for content acceptance. Regular feedback sessions with freelancers will also enhance the overall quality.

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How do you keep yourself updated with trends in digital design and content creation?

I regularly follow industry blogs, participate in online webinars, and engage with design communities on social media to stay updated on the latest trends and tips in digital design and content creation.

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How would you handle a situation where a client is dissatisfied with the content?

The key is active listening and empathy. Acknowledge their concerns, gather necessary details, and then propose solutions that could address their dissatisfaction effectively while maintaining a positive rapport.

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Describe your experience with digital asset management tools.

Detail any experience you have with digital asset management tools or platforms, emphasizing your proficiency in organizing, categorizing, and curating content to improve access and usability for users.

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What role does feedback play in enhancing content quality?

Feedback is essential; it helps identify areas of improvement, refine processes, and foster collaboration. Open feedback loops encourage continuous improvements in both content quality and team performance.

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How do you ensure effective communication within a team?

I prioritize using clear and concise communication methods, whether via email or collaboration tools. Regular check-ins and encouraging open dialogue fosters a better understanding among team members.

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Can you discuss your approach to collaborating with freelancers?

My approach includes establishing clear expectations upfront, maintaining open lines of communication, and providing constructive feedback to ensure that freelancers understand our quality standards and project goals.

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What tools do you find most helpful in content coordination?

Tools like Google Sheets for organization, Canva for design, and communication platforms like Slack or Teams enhance collaboration and streamline workflows in content coordination.

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Full-time, hybrid
DATE POSTED
November 29, 2024

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