Contract Customer Service Representative

Job Summary

A company is looking for a Contract Customer Service Representative to join their member-facing team.

Key Responsibilities

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits and assist them in accessing care
• Handle complex conversations with professionalism and escalate feedback to internal teams

Required Qualifications

• Minimum 2 years of call center/customer service experience
• Healthcare experience preferred
• Technical proficiency with customer service platforms, such as Zendesk
• A desire to work in a rapidly evolving startup environment
• Openness to feedback and commitment to continuous improvement