Contact Center Support Specialist

Job Summary

A company is looking for a Contact Center Support Specialist to provide high-quality customer assistance remotely.

Key Responsibilities

• Respond to inquiries regarding problem-solving, policies, and software applications
• Troubleshoot minor technical issues and provide first-line support for web-based services
• Collaborate with other business units and contribute to the development of resources that support clients

Required Qualifications

• A minimum of a High School diploma is required; Bachelor's Degree preferred
• 2-4 years of related work experience in a call center or customer-focused environment
• Intermediate knowledge of Windows, MS Office Suite, and web applications
• Ability to type a minimum of 40+ wpm
• Familiarity with Salesforce or other CRM applications is a plus