Operations Support Officer (Australian Mortgage, Hybrid)

Join Australia’s largest mortgage aggregator and unlock new opportunities!

Schedule: Monday – Friday (6:00 AM - 3:00 PM)

Work Setup: 2-day in-office hybrid arrangement

What are we looking for?

The Operations Support Officer plays a vital role in ensuring the operational efficiency and effectiveness of the team. Working closely with the National Outsource Manager and Operations Manager, this position enables them to focus on strategic planning, stakeholder engagement, and continuous improvement initiatives.

Key responsibilities include maintaining clear and consistent communication with stakeholders, updating systems and CRM platforms, generating and analysing performance reports to support data-driven decision-making, and assisting in the delivery of projects and the implementation of process improvements within defined timelines. This role is crucial to the seamless execution of daily operations and the achievement of long-term organisational objectives.

Skills Required:

• Strong written and verbal communication skills, with the ability to craft professional messages and updates.
• Exceptional customer service skills with a friendly and professional demeanor.
• Willing to take necessary actions and decisions to meet objectives and deadlines.
• Has the ability to problem solve and work proactively.
• Able to work proactively and independently with minimal supervision.
• Exhibits strong attention to detail when reviewing important documents, identifying errors, ensuring compliance and maintaining high accuracy through meticulous validation.
• Willing to take initiative and make decisions to meet objectives and deadlines.
• Must be well-organized and capable of managing and resolving conflicting priorities.
• Confident in liaising with internal stakeholders and external brokers.

What will you do?

• Providing general administrative support to the team.
• Perform Data management across various platforms including Hubspot, ClickUp and MyCRM
• Reporting on key areas and functions within the department.
• Maintain document control and records management systems
• Support project planning, execution and monitoring
• Assist with monthly billing preparation and reconciliation
• Finding efficiencies and bringing new ideas to streamline processes.
• Draft and format professional communications and templates for internal and external stakeholders.
• Assist in updating, rosters, and task pipelines.
• Collect and compile survey feedback and operational insights for reporting
• Send out regular communications and updates to key stakeholders via appropriate channels.
• Identify inefficiencies in systems or workflows and propose process improvements.

Join the awesome team and enjoy these benefits & perks:

Benefits

An exciting opportunity to work with largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers.

• 2 week onsite induction program
• Monthly Reward and Recognition program
• Regular professional and social events
• Access to knowledge base tools, resource center and training library.

Financial Perks:

• Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
• Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.

Work-Life Integration and Perks:

• Regular company-wide events, engagement activities, and a culture that values work-life balance
• Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
• Cafeteria with affordable food concessionaire partners.
• Complimentary coffee and ice cream every day.
• Sleeping Quarters and Shower rooms for comfort and convenience.

Prime Location

• Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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