Community Education Lead

Job Summary

A company is looking for a Community Programs & Education Lead.

Key Responsibilities

• Build and execute customer education strategies, including tutorials, webinars, and a Learning Hub
• Create and host educational content and community programs to engage customers
• Track success metrics and establish processes for content and community operations

Required Qualifications

• 5+ years of experience in Customer Education, Community, CX, or related fields
• Proven ability to build and scale customer-facing programs
• Comfortable creating tutorials and directly using the product for education
• Strong operational and program management skills
• Experience in SaaS, B2B marketing, or community-led growth is a bonus