Client Services Account Associate

Job Summary

A company is looking for a Client Services Account Associate to provide support and customer service to clients and brokers.

Key Responsibilities

• Research and answer inquiries from employer group clients and brokers via email and phone
• Process updates to plan participants and benefits as requested by clients and brokers
• Assist with the annual plan renewal process and contribute to the resolution of client issues

Required Qualifications

• Proficiency in Microsoft Word, Teams, Excel, Outlook, and PDF programs
• Ability to maintain regular attendance and adhere to a work schedule
• Positive work attitude and adaptability
• Organizational and time management skills
• Willingness to work outside scheduled hours as needed