2nd Shift Supervisor

As a 2nd Shift Supervisor at City Wide, your key responsibilities will revolve around managing compliance with client contracts, maintaining strong relationships with Independent Contractors, and ensuring the delivery of high-quality building maintenance services. You will also oversee day-to-day operations, handle customer complaints and requests, and provide guidance to your team to meet service level agreements.

To apply for the 2nd Shift Supervisor role at City Wide, you need a high school diploma or equivalent experience in the commercial janitorial services industry. Additionally, you should have at least three years of management experience, strong organizational and communication skills, and preferably CRM experience.

Essential skills for the 2nd Shift Supervisor position at City Wide include strong planning and organization, excellent communication and interpersonal abilities, and a knack for process improvement. Being detail-oriented and having experience in the building or facilities maintenance industry is also crucial.

At City Wide, you can expect a high-energy work environment where teamwork, coaching, and fun come together. The culture is designed to balance high expectations with support for personal and professional development, making it an ideal place to thrive in your role as a 2nd Shift Supervisor.

While prior experience in the janitorial industry is a significant advantage, it's not an absolute requirement for the 2nd Shift Supervisor role at City Wide. However, some familiarity with building and facilities management will be beneficial in ensuring that you can effectively manage the team and client relationships.

City Wide provides a range of competitive benefits for 2nd Shift Supervisors, including flexible work schedules, competitive wages, a car allowance, and opportunities for training and career development. Our goal is to support your professional growth and ensure you're fulfilled in your role.

City Wide is committed to your professional growth by providing training and development programs designed to enhance your skills and career potential. We foster a collaborative work culture where you can learn from peers and receive coaching to help you succeed in your role as a 2nd Shift Supervisor.

When discussing your management experience, focus on specific instances where you've led teams in the building maintenance or janitorial sectors. Highlight your ability to coach, motivate, and develop employees, along with any successes in improving team performance and achieving client satisfaction.

To ensure compliance with client contracts, it's important to establish clear communication channels and regularly review performance metrics. Share your strategies for monitoring service quality, addressing issues proactively, and maintaining strong relationships with Independent Contractors to meet client needs effectively.

Managing customer complaints effectively involves listening actively, empathizing with their concerns, and taking immediate steps to resolve any issues. Describe how you would document complaints, follow up with the necessary teams, and implement changes to prevent similar issues in the future.

When managing team conflict, especially during high-pressure situations, it’s crucial to address issues promptly and maintain open lines of communication. Share your approach to mediating conflicts through active listening and facilitating discussions to reach a resolution that satisfies all parties.

To maintain quality assurance in building maintenance, I focus on implementing regular inspections, training programs, and continuous feedback loops from both clients and team members. Share specific methodologies you've used in the past that demonstrate your commitment to high-quality service delivery.

When providing an example of process improvement, choose a specific instance where you identified inefficiencies and implemented changes that yielded positive results. Discuss the analysis you conducted, the steps you took, and the measurable outcomes that followed.

Prioritization involves assessing the urgency and impact of various tasks. Describe your method for evaluating tasks based on client needs, operational efficiency, and available resources. Mention any tools or systems you use to keep track of priorities.

Effective communication is central to my management style. Emphasize your belief in transparency, consistency, and approachability, detailing how you ensure that team members feel informed and engaged while fostering a positive work environment.

Training and development are vital for success. Share your philosophy for onboarding new team members and ongoing skill development, including mentoring, coaching, and providing opportunities for professional growth within the company.

Discuss your intrinsic motivations, such as a passion for team development, ensuring client satisfaction, and the challenge of achieving operational excellence. Share how these motivations drive you to continuously seek improvements and foster a positive environment at City Wide.