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RAP / LINC RENEWAL WORKER

Job Description

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Under supervision of the Renewal Unit Supervisor, with some latitude for independent judgment and decision-making and in accordance with agency policies/procedures and federal/state regulations, reviews eligibility for and recommends renewal of LINC subsidies for program participants.
This new organizational area is an integral part of the mayor’s initiative in preventing and addressing homelessness and housing stability in the City of New York. The Homelessness Prevention Administration (HPA) operates the Agency’s Living IN Communities (LINC) program. The goal of this program is to facilitate, coordinate and expedite the rapid transition of homeless families from temporary accommodations into permanent housing, as well as prevent a return to homelessness by providing comprehensive aftercare services.

HPA/RAP/LINC Program is recruiting for seven (7) Benefits Opportunity Specialists to function as LINC Renewal Worker/Clearance Budget Unit Worker, who will:

Coordinate the annual renewal of LINC subsidies for subsidized tenants from the initial outreach to the final determination and notification of the tenant and landlord; completes or coordinates mailing and all other manners of outreach to landlords and tenants.

Review renewal packets, analyzing the contents for adherence to the LINC renewal guidelines and making preliminary renewal determinations.

Coordinate the renewal re-budgeting process, including document review, budget calculation, tenant notification and subsidy payment adjustments.

Respond to questions from tenants, landlords, aftercare providers, HRA staff, and advocates regarding the LINC program and renewal process in general and regarding specific cases in need of assistance.

Ensure that after care referrals are made when tenants or landlords are in need of assistance with the renewal process.

Enters data regarding outreach, renewal, and outcomes into Agency data systems in a timely and accurate manner. Utilizes multiple Agency and City data systems to retrieve and verify information that is critical to the renewal process.

Hours: 9am-5pm

Work Location: 109 E 16th Street, New York, NY/ 4 WTC

Qualifications

1. A four-year high school diploma or its educational equivalent, and three years of
full-time satisfactory experience working directly in social/human services or a
related setting, providing either:
a) client services.
b) employment planning/counseling services which involves job development,
skills assessment, and employment placement or other economic
opportunity programming.
2. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience working as a Benefits Opportunity Specialist; or
3. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience as described in one (1) above.
4. College credit from an accredited college may be substituted for this experience
on the basis of 60 semester credits for 9 months of the work experience described
above. However, all candidates must have at least 18 months of full-time
satisfactory experience working as a Benefits Opportunity Specialist or performing
social/human services work as described in one (1) above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About RAP / LINC RENEWAL WORKER, City of New York

If you're looking to make a difference in the lives of families in New York City, then the position of RAP/LINC Renewal Worker with the Homelessness Prevention Administration is a fantastic opportunity for you! In this role, you'll work closely under the guidance of the Renewal Unit Supervisor, where you'll have the chance to use your independent judgment and decision-making skills. Your primary focus will be on reviewing and recommending LINC subsidies for program participants. As part of the city's broader initiative to tackle homelessness and ensure housing stability, you'll play a crucial role in facilitating the transition of homeless families into permanent housing while also preventing them from returning to temporary accommodations. You will coordinate the annual renewal of LINC subsidies—starting from outreach to landlords and tenants to the final determinations. This role offers a fantastic chance to make a meaningful impact while working in a supportive environment. Additionally, you'll engage with various stakeholders, including tenants, landlords, and other service providers, ensuring that every participant receives the help they need. Your organization and data management skills will shine as you enter information into agency systems, keeping everything running seamlessly. It's all about teamwork and compassion here at HPA, and with a structured schedule from 9 am to 5 pm, this position balances professional fulfillment and personal life. If you're ready to help create pathways to stability for those in need, this is your moment!

Frequently Asked Questions (FAQs) for RAP / LINC RENEWAL WORKER Role at City of New York
What does a RAP/LINC Renewal Worker do at the Homelessness Prevention Administration?

As a RAP/LINC Renewal Worker at the Homelessness Prevention Administration, you'll review eligibility and recommend the renewal of LINC subsidies for program participants. Your role involves coordinating outreach, analyzing renewal packets, budget calculations, and answering inquiries from tenants and landlords about the process.

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What qualifications do I need to apply for the RAP/LINC Renewal Worker position?

To apply for the RAP/LINC Renewal Worker position, you need either a high school diploma with three years of relevant experience or a bachelor's degree plus 18 months of experience working as a Benefits Opportunity Specialist or in social/human services.

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What is the work schedule for a RAP/LINC Renewal Worker in New York City?

The work schedule for a RAP/LINC Renewal Worker at the Homelessness Prevention Administration is Monday through Friday, from 9 am to 5 pm, allowing for a balanced work-life experience.

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What skills are essential for a RAP/LINC Renewal Worker?

A successful RAP/LINC Renewal Worker should have strong communication skills, attention to detail, organizational capabilities, and experience in social services. The ability to coordinate tasks and engage with various stakeholders is also vital for effectiveness.

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What challenges might a RAP/LINC Renewal Worker face?

As a RAP/LINC Renewal Worker, you might encounter challenges such as managing a high volume of renewal requests, dealing with complex cases, and ensuring effective communication between tenants and landlords. Adapting to these challenges is crucial for success.

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How does the RAP/LINC Renewal Worker contribute to addressing homelessness?

The RAP/LINC Renewal Worker plays a vital role in addressing homelessness by facilitating the transition of families into permanent housing and preventing them from returning to temporary accommodations, thus contributing to the overall mission of housing stability.

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What kind of support will I receive as a RAP/LINC Renewal Worker?

As a RAP/LINC Renewal Worker, you'll receive guidance from the Renewal Unit Supervisor, along with ongoing training and support to help you navigate challenges and ensure you effectively assist program participants.

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Common Interview Questions for RAP / LINC RENEWAL WORKER
What motivated you to apply for the RAP/LINC Renewal Worker position?

In answering this question, highlight your passion for social services and making a positive impact in the community. Share specific experiences that drive your commitment to helping families achieve housing stability.

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How do you prioritize tasks in a high-volume work environment?

Discuss your organizational strategies, such as using lists or software systems to manage your tasks. Give examples of how you've successfully managed deadlines while ensuring attention to detail.

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Can you describe a situation where you had to handle a complex case?

Share a specific example of a complex case, detailing your approach to gathering information, collaborating with other staff, and ultimately finding a resolution that benefited the client.

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How would you approach communication with tenants and landlords?

Explain your methods for maintaining clear communication, including active listening, providing detailed explanations, and ensuring that you address any concerns or questions they may have.

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What do you consider important when reviewing LINC subsidy applications?

Discuss your attention to detail, understanding of guidelines, and empathy for applicants. Mention how you would balance thoroughness with efficiency in processing applications.

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How do you handle stress in a demanding work environment?

Share techniques you use to cope with stress, such as taking breaks, practicing mindfulness, or seeking support from colleagues. Provide an example of a stressful situation and how you maintained your performance.

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What is your understanding of the LINC program and its goals?

Demonstrate your knowledge about the LINC program's aim to transition homeless families into permanent housing and prevent re-homelessness, emphasizing your commitment to these objectives.

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How would you ensure data accuracy in the renewal process?

Highlight practices you would employ to verify and cross-check data, such as double-checking entries, using standard protocols, and maintaining organized records for easy access.

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Describe a time you had to work collaboratively as part of a team.

Provide an example where effective teamwork led to a successful outcome, emphasizing your role in facilitating collaboration and mutual support among team members.

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What do you see as the biggest challenge facing families facing homelessness today?

Discuss issues like affordability, access to resources, or support systems. Express your commitment to addressing these challenges through your work as a RAP/LINC Renewal Worker.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 25, 2024

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