Learning and Development Coordinator

ABOUT THE CAMPAIGN FINANCE BOARD

The New York City Campaign Finance Board manages New York City’s small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress.

We eliminate barriers to participation by providing access to the resources New Yorkers need to vote or run for office and amplify the voices of small donors with New York City’s small donor democracy program.

We are dedicated to making New York City’s local democracy more open, transparent, and equitable. You would be working with a team that is mission-driven and committed to continuous improvement.

ABOUT THE DEPARTMENT

The People Operations division is dedicated to serving and improving the experience of our employees. We apply human-centered approaches to our work to support our diverse human capital in the areas of recruitment, compliance, learning and development, and our HR operations. We’re committed to improving processes through leveraging innovation, technology, and compassionate leadership. Our goal is to cultivate an environment where our employees reach their optimal potential.

Our Learning and Development (L&D) unit fosters a culture of continuous learning, accountability, and inclusivity that drives individual growth, enhances organizational effectiveness, and promotes public service excellence. We accomplish this by providing high-quality, innovative learning solutions that align with the organization’s goals and values. Our approach is collaborative, our learning programs are evidence-based, and our commitment to excellence is steadfast.

JOB DESCRIPTION

The Learning and Development Coordinator will report to the Director of Learning and Development and will provide key support to an evolving and fast-paced division. Learning and Development, and People Operations in general, is growing and this role is the first addition to the expanding L&D team. The person in this role will work under the supervision of the Director of Learning and Development to develop and formalize processes to ensure the unit runs effectively and smoothly and provide excellent “customer service” to our employees so they get the professional development support they need.

Responsibilities of this role include but are not limited to:

- Providing and improving essential administrative and operational support to ensure the smooth delivery of the agency’s learning and development initiatives and support the agency’s goal for continuous learning.

- Providing excellent “customer service” by responding to Learning and Development inquiries in a way that is timely, professional, and courteous.

- Managing the Department of Citywide Administrative Service’s (DCAS) NYCity Learn system by ensuring employees have access to the system, enrolling them in classes, notifying them of cancellations, following up regarding their attendance, and administering post-training evaluations.

- Building relationships and liaising with colleagues at DCAS, NYCity Learn, and other city agencies to get and give support.

- Reviewing DCAS invoices for accuracy and addressing any inconsistencies.

- Managing the LinkedIn Learning program by providing employees with access to the system, creating collections of classes regarding topics of interest, recommending learning pathways based on their individualized learning needs, following up on completion, administering post-training evaluations, and generating quarterly reports regarding the number of employees who have viewed LinkedIn Learning trainings.

- Managing the staff library system by improving process efficiencies, ordering books (digital and analog), monitoring loan requests, and ensuring timely loan returns.

- Monitoring employee enrollment in FISA trainings as necessary.

- Creating and maintaining a comprehensive training calendar and making it widely available in various formats to all staff members.

- Promoting internal learning opportunities by creating and distributing engaging marketing materials, including flyers and email communications.

- Identifying vendors for coaching and training through DCAS and other external sources and assisting in determining their suitability based on the agency’s requirements.

- Spearheading training, and meeting logistics, including scheduling, preparing, and distributing advance agendas, notetaking and following up with post-meeting action items, and organizing room/hybrid setup.

- Completing other special projects and tasks as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES & OTHER BEHAVIORS (KSAOs)

We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team.

KSAOs are attributes essential to perform a job.

Knowledge

- Exceptional understanding of how to provide professional, courteous, and responsive support to employees.

- Strong experience in office administration, document management, and organizational best practices.

- Experience with scheduling, agenda preparation, and follow-up procedures for training sessions and meetings.

- Familiarity with learning management platforms such as LinkedIn Learning.

- Basic knowledge of invoice review, reconciliation, and vendor management.

- Understanding how to create and distribute promotional materials for internal training initiatives.

- Knowledge of training and development principles to support employee growth and engagement.

Skills

- Excellent organizational and time management skills for effectively managing multiple tasks, prioritizing responsibilities, and meeting deadlines in a fast-paced environment.

- Exceptional customer service and interpersonal skills to build strong relationships, and provide professional, responsive, accurate, courteous support to employees.

- Strong written and verbal communication skills so that emails, training materials, and marketing materials are clear, concise, free of errors, and professional while conveying information effectively.

- Problem-solving and troubleshooting skills to identify challenges, research solutions, and resolve issues related to training access, system functionality, and administrative processes.

- Attention to detail to ensure accuracy in managing training enrollments, tracking employee participation, and reviewing invoices for consistency.

- Technical proficiency to utilize learning management systems (LMS), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and design tools (e.g., Canva, Adobe) to support training operations.

- Collaboration and teamwork skills to work effectively with internal teams, external agencies, and training vendors to coordinate learning and development initiatives.

- Process improvement and innovation skills to analyze administrative workflows, identify inefficiencies, and implement solutions to enhance effectiveness.

- Event and logistic coordination skills to schedule, plan, and execute training sessions, meetings, and professional development events efficiently.

Abilities

- Ability to take initiative, and ownership of tasks, stay self-motivated, and complete tasks efficiently with minimal oversight.

- Ability to adjust to evolving responsibilities and embrace new initiatives as the Learning & Development team grows and the agency undergoes organizational change.

- Ability to handle sensitive employee training and coaching records and maintain discretion.

- Openness to expanding skills, adopting new technologies, and staying current with best practices in learning and development.

- Ability to liaise with employees, managers, vendors, and external agencies while maintaining positive relationships.

- Ability to recognize issues before they escalate and implement solutions effectively.

PREFERRED QUALIFICATIONS

- Prior experience as an administrative or executive assistant, or equivalent work experience providing administrative support.

- Prior experience creating and maintaining filing systems.

- Prior experience with facilitating purchasing and invoices.

- Prior experience creating internal reports.

- Prior experience managing meeting logistics, including setup, scheduling, agendas, note-taking, and follow-up action items.

- Prior experience tracking inventory and managing materials.

- Interest and/or experience in learning and development.

ANALYST CFB AL 1 ONLY - 06601

1. A baccalaureate degree from an accredited college including or supplemented by at least 12 credits in one or more areas relevant to the duties described above, and one year of satisfactory full-time experience relevant to the duties described above; or
2. A four-year high school diploma or its educational equivalent and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.