Housing Quality Enforcement Specialist for the Division of Budget & Program Operations

About HPD, the Office of Housing Access and Stability:

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Office of Housing Access and Stability ( “HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

________________________________________
Your Team:

The Division of Budget and Program Operations (BPO) within the Office of Housing Access and Stability provides support services to the Division of Housing Opportunity, Division of Tenant and Owner Resources, the Division of Housing Stability, and the Division of Policy and Program Innovation. BPO assists with monitoring and supporting program budgeting and planning, including both staffing and procurement support. The Division also manage the Housing Quality Enforcement and related inspection functions for the Office. In addition, the BPO team coordinates technology initiatives and analytics across the Office in coordination with key technology stakeholders across the agency, providing support on key systems to internal and external stakeholders.

Your Impact:

All Housing Quality Enforcement (HQE) Specialists are expected to perform case management functions to provide necessary and important services to assist and expedite Section 8 vouchers to HPD clients. These services may consist of meeting with groups either in-house or attending workshops as well as community events. HQE Specialists are also expected to participate in tenant activity programs as all as projects to coordinate functions to improve tenant-management relations and to improve and encourage participation related to Section 8 dealings.
Additionally, HQE Specialists will perform similar duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Role:

- Performs research, maintains records and generates reports
- Works closely with field staff to ensure apartment inspections are complete and data is accurately maintained
- Coordinates with tenants for inspection of apartments to ensure access is confirmed.
- Prepares, compiles, and maintains files and/or retrieves clients’ records.
- Reviews and assigns field inspection routes and communicates with inspectors for completeness.
- Works with HPD Info and Section 8 Elite Programs
- Works on various reports and makes recommendations to Unit Director to improve report functions
- Attends mandatory trainings
- Answers and routes incoming calls utilizing the NEC UC for Business telephone system.
- Assists callers in identifying needs and if necessary, assigns to appropriate party.
- May assist with drafting written responses to inquiries from Tenant, Landlords or Management Agencies
- Coordinates large mailings, makes copies, keeps electronic folders, and manages paper filing systems.
- Retrieves information from Elite Section 8 System to provide accurate response.
- Works closely with Coordinator/Team Leader to ensure work is running smoothly.
- May be required to work evenings and weekends.

Preferred Skills:
- Excellent Communication Skills (both orally and in writing)
- Strong Customer Service Focus
- Computer Proficiency
- Bilingual a Plus
- Section 8 or other Rental Subsidy experience a Plus

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.